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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
745 Reviews

745 Reviews of Bill Kay Buick GMC - Service Center

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January 22, 2019

Unfinished oil change Recently forgot to tighten screws to support bracket after changing oil. Bracket partially fell off while driving and dragging on ground. Was a mistak More

by Jeanniemary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Manning
Mar 04, 2019 -

Bill Kay Buick GMC responded

Hey Jeanniemary, thanks for your honest review and business. We all do make mistakes sometimes and we try our hardest to keep our work at the highest possible level. We hope you'll forgive us for one bad experience and we also hope to see you again for that free oil change! We do try our hardest to make it right for our customers and your satisfaction is our #1 priority.

January 21, 2019

Very Excellent Service My service is always quick and thorough. They completely explain everything to me about what is needed for my car. They don't push products and serv More

by PICKENST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning, Randy Petersen, Chris Ruffalo
January 16, 2019

A+ Service! Take my car to Mike Manning for seevice since i bought it. He is always professional, friendly & efficient. Would recommend him and the Service Dept t More

by sd443
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
January 15, 2019

Great servie I called in the morning and they were able to get My car in for oil change later that same day-great service! Thank you More

by JRDinIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ruffalo, Zack Vaughan
January 15, 2019

Had to modify and change dates; Bill Kay was accommodating. Easy online appointment made. But then I had to add services; Bill Kay made immediate change. I had to change date; I was able to make change online More

by ELIGRACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Vaughan
January 11, 2019

Awesome Service Department Team. This is the Best GM Dealer in Illinois. Every employee is very nice and very Patient. Mike in the Service Department is the best. This is home away More

by NETTRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Rivera, Roger Nicklaus, Michael Pinnelli, Push Singh, Jeff Schunk, Mike Manning, Randy Petersen, Chris Ruffalo, Zack Vaughan
January 10, 2019

Bill Kay Service - Great In the past I would use independent mechanics for service, but had a hard time finding one that was competent and trustworthy. I started visiting Bil More

by jo-el
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rita, Mike Manning, Chris Ruffalo
January 08, 2019

Great Took my truck for maintenance and they were great. Truck is running smooth and couldn’t be happier with the service they provided for me. More

by Acadia,Gino84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Vaughan
January 07, 2019

Great service and speedy turn around. Everyone was courteous and explained all necessary work and costs upfront. Purchased my Buick here and have never regrett More

by debra_walker663
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Vaughan
January 07, 2019

Courteous service Service desk is prompt and courteous. Customer waiting area is comfortable. They are upfront about maintenance and repairs made on my car. I had bot More

by AGnHinsdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning, Chris Ruffalo
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