Bill Kay Chevrolet

We visited this dealership to test drive a used vehicle that was advertised on Cars.com. The staff was friendly and welcoming, and the test drive went well. We genuinely liked the car and told them we were that was advertised on Cars.com. The staff was friendly and welcoming, and the test drive went well. We genuinely liked the car and told them we were interested in purchasing it if the terms were fair. When pricing was discussed, we were quoted a purchase price higher than the price listed on Cars.com. In addition, the trade-in offer was significantly lower than the Kelley Blue Book value, and a mandatory $3,200 protection package was added to the deal. We explained that we would consider moving forward if the $3,200 add-on could be removed. While the trade-in value was slightly improved, the dealership stated that the protection package could not be removed and did not match the original Cars.com price. Ultimately, we decided to walk away. While we were disappointed, as we expected to purchase the vehicle we test drove, we were not comfortable paying $3,200 more than anticipated. More

Its always awesome So if I were to summarize my experience with the dealership in a minimum of 15 words... I would say its always awesome experience with the dealership in a minimum of 15 words... I would say its always awesome More

Had to wait a month for a part. Dealership notified us when it arrived and completed installation/programming in a timely fashion. Dealership notified us when it arrived and completed installation/programming in a timely fashion. More

Marc was great. Kept a complete follow up on back ordered parts and always knew the status. Clearly communicated and set the expectations of the repair time frame. Kept a complete follow up on back ordered parts and always knew the status. Clearly communicated and set the expectations of the repair time frame. More

Good intake, i had to follow up to get diagnotic, work completed on time, invoice price wrong - higer than should have been, didn't get a clear answer as to why, cashier was annoyed i questioned the invoi completed on time, invoice price wrong - higer than should have been, didn't get a clear answer as to why, cashier was annoyed i questioned the invoice, BAD ATTITUDE, got it corrected and paid. More

The Infotainment system on my 2016 Chevy Impala shuts down intermittently. Had a mechanic check for loose wire/connection. None found. Brought to Bill Jay on Tuesday, February 3 @ 7:30 am. Paid $435 for down intermittently. Had a mechanic check for loose wire/connection. None found. Brought to Bill Jay on Tuesday, February 3 @ 7:30 am. Paid $435 for repairs . Returned to pick it up on February 4. On the way home, the screen went black multiple times. Problem was not resolved. Returned the car to the dealer. Sent information I found online from another Chevy dealer on How to Reset the Infotainment system plus information from YouTube videos about additional potential fixes. The dealer had my car until 1:00 pm on Friday February 6. Drove the car Friday night - screen went blank multiple times. So, I am out +$400 and nearly 4 days use of my car and the problem still exists. While the Service Advisor was courteous and professional, the technician does not seem competent. Based on information published online, this is a common problem with GM vehicles. Now I have to find a dealer who can make the repair and probably pay again to finally have the issue resolved. More

Great to work with I appreciate the help and staying in contact with me as the work progressed contact with me as the work progressed More

My car has been there 4 times for the same brake failure issue and it has never been reasoned issue and it has never been reasoned More

I was very pleased with my experience at Bill Kay Chevrolet. Josh Malatia was very professional and helpful throughout the entire process. Chevrolet. Josh Malatia was very professional and helpful throughout the entire process. More

I am very pleased with my experience at Bill Kay Chevrolet in purchasing my 2026 Equinox. I am very grateful that Jose Herrera was able to find a vehicle with the options that I wanted. Colin Lewin Chevrolet in purchasing my 2026 Equinox. I am very grateful that Jose Herrera was able to find a vehicle with the options that I wanted. Colin Lewin finalized the sale and went through all of the details, functions in the car & was very helpful. More