I worked with Paul Peterson and he was very helpful with answering questions. I went back to the dealership hoping to negotiate the price of the vehicle after looking at a few others and that ended up taking close to 3.5 hours. I know they were understaffed on salesmen and Paul was trying to manage multiple potential buyers at once, so I don't fault him. But it was frustrating to just sit and wait around. I didn't understand why others on the sales floor weren't pitching in to help. Paul advocated on my behalf to negotiate the price and value of my trade in so I could buy the car.
I really wish the financing part was made more clear to buyers. There needs to be some type of comprehensive sheet that outlines the difference financing options and what you need to bring back to the dealership. We left to get cashier's checks feeling really confused with what we needed to bring back. Closing on the vehicle once we had the cashier's checks took about another 2.5 hours. It just felt like everything took a long time. I live about an hour and a half away; I think if you live closer to Lisle/Naperville, it would be easier because you could run back and forth without having to commit 4-5 hours. Bill stepped in when Paul was out and he was kind and courteous.
Overall, the people were nice and I appreciate that they worked with me on the price. It just took a long time to get the paperwork done. I'd recommend them to others, but would tell people to be prepared that they get busy and the actual purchasing piece might take a while.