Bill Kay Chevrolet

Exceptional Great Service!! Everything went fantastic!! He was very helpful & he did everything he stated he would! I would recommend the dealership to all my fam Great Service!! Everything went fantastic!! He was very helpful & he did everything he stated he would! I would recommend the dealership to all my family & friends! More

Excellent They were very friendly and made buying my vehicle a fast and easy process. I recommend anyone to come here and buy a vehicle. Especially a Colorado They were very friendly and made buying my vehicle a fast and easy process. I recommend anyone to come here and buy a vehicle. Especially a Colorado More

Great place to buy a car We traded in my wife's beetle and purchase the 2017 Chevy Spark. Bill was very helpful and the purchase of this vehicle and the finance team made ever We traded in my wife's beetle and purchase the 2017 Chevy Spark. Bill was very helpful and the purchase of this vehicle and the finance team made everything run smoothly. More

Chevy Cruze Everyone was great to work with and friendly. Made the process easy, very knowledgeable Took a while but that wasn't their fault :) I would recomm Everyone was great to work with and friendly. Made the process easy, very knowledgeable Took a while but that wasn't their fault :) I would recommend this dealer to others More

Great This was the second dealer I visited . The first was a very unpleasant experience . Paul found what I was looking for . We took a test drive , which This was the second dealer I visited . The first was a very unpleasant experience . Paul found what I was looking for . We took a test drive , which was fun . Possible because we were born 2 days apart . I asked to done at a certain time . That was done with ease and for my pleasure I have a new truck . Will I go back to this dealer ? Yes . More

2016 suburban Had a pleasant experience buying our new vehicle Paul our sales person is very knowledgeable and helpful before and after the sale great place to sho Had a pleasant experience buying our new vehicle Paul our sales person is very knowledgeable and helpful before and after the sale great place to shop Thank you More

Awesome salesman! Your dealership was the second Chevy dealership we visited that day. The first experience at your competitor was awful (Sunrise Chevrolet). Your sal Your dealership was the second Chevy dealership we visited that day. The first experience at your competitor was awful (Sunrise Chevrolet). Your sales person, Casey McClintock, was very knowledgeable about your vehicles and super friendly. He was the only one to greet us with a smile upon entering your showroom. When we went for a test drive, he was telling us all about the vehicle. Although we waited for hours and hours before we could leave with our new vehicle (not the salesman's issue, the dealership sold a lot of cars that day and they were really backed up - you need another finance guy!), Casey was super attentive to us and kept trying to assist with getting us ready to leave. More

Professional I was very comfortable and impress of my salesman David Garza! He made everything run smooth Great customer service. I have recommended the dealershi I was very comfortable and impress of my salesman David Garza! He made everything run smooth Great customer service. I have recommended the dealership to many of my coworkers. More

Amazing People selling Amazing Cars at Great Prices. The Corvette Store at Bill Kay Chevy in Downers Grove was incredible. They had a huge selection of Corvettes. The Salesmen were great & NO Pressure! The Corvette Store at Bill Kay Chevy in Downers Grove was incredible. They had a huge selection of Corvettes. The Salesmen were great & NO Pressure! More

Horibble PLEASE DO NOT PATRONIZE AT THIS DEALERSHIP. I located a car online for my husband. He went to the dealership to view the Tahoe. He absolutely loved i PLEASE DO NOT PATRONIZE AT THIS DEALERSHIP. I located a car online for my husband. He went to the dealership to view the Tahoe. He absolutely loved it. As it was extremely well cared for. I then went and viewed the truck after work and I noticed two things wrong with it. The dash light warning stated low tire and the remote button in the car to open the hatch did not work nor did the key lobe work to the hatch. I brought these items to the attention of Jose the Salesman and he said he would put air in the tire which I questioned because if the car was recently turned in then the air would be already in the tire. The service manager then examined the vehicle, he advised that the dealership could install the remote power arm since that was the reason that none of the controls worked. The shock came in 3 weeks later. During those 3 weeks we activated One Star which revealed that there were multiple recalls which were never addressed by the dealership concerning the windshield and airbags nor were we advised about any recalls when the vehicle was purchased. Naturally the airbag light came on within a week of purchase. Also the air seeped out of the tire within 72 hours of purchase. Then within 24 additional hours the other tire low air pressure warning light illuminated the dashboard. So the tire shop repaired both stems. I immediately called Jose and told him I wanted to be reimbursed or an oil change because I brought the issue to their attention prior to purchasing the vehicle. Jose’s response was that he had to speak to his manager. My husband went to get the hatch repaired and was advised that it would be 45 minutes. He waited hours for the repair. When he was told that the car was ready he tested the button in the car and the key lobe which the TRUNK did not open on it’s own. The service associate Rachel Mislich (do not let her service or touch your vehicle) then advised my husband that the work order stated to replace the shock only. Which my husband explained that that made no sense because the purpose of bringing in the vehicle was to get the hatch fixed. Rachel became ignorant and unprofessional and attempted to send my husband to Jose the salesman. What a joke. He then went to speak to the Finance guy who got the manager. The service manager Lara Boudreaux (fabulous) intervened and offered my husband a loaner car while the problem was fixed on the car. My husband asked for a larger vehicle because he needed room which was why we upgraded to a larger vehicle in the first place. We asked three times for a larger vehicle since this fix should have taken a single day. After It took this dealership 6 days to repair the hatch. Upon returning to the dealership the loaner vehicle was viewed by Rachel and she re-entered back into the service area and begin to speak loud and stated “He cracked the bumper. The rear bumper is cracked.” She immediately called my insurance to file a claim. My husband took a photo of the bumper and there was no scratch or crack but there was road dirt and lots of leaves on it because the weather. And the car was white. Even the salesman confirmed that he did not see anything wrong with the vehicle. Needless to say we have a family owned body shop so actually we could have fixed the hatched ourselves however BILL KAY did not want to negotiate the price and elected to make the repairs themselves. Additionally no one ever walked around the car with him when it was loaned out. State Farm is not paying them a dime as confirmed yesterday. When my husband went to examine our vehicle the inside was a mess. Seats were folded down, panels left unclipped in and the back center console latch was broken. Jose helped my husband to resnap in the panels. Upon getting home and reorganizing our vehicle, we discovered BILL KAY CHEROVLET never repaired the vehicle. Instead the car was driven from Lisle to Broadview which is 14.2 miles to Car and transmission Auto Specialist located at 1875 S 17th in Broadview in order to get the vehicle repaired. So the technicians at BILL KAY Chevrolet cannot fix GM vehicles!!!!!!. Additionally the other part that was replaced which was the Power Truck gears was purchased at a Junkyard. So junkyard parts was USED. Life expectancy of a junkyard is what? Rachel should be terminated. BILL KAY NEED to hire GM certified technicians who is knowledge in interior and exterior repairs. Naturally I called the General Manager because I was beyond pissed and I never ever received a return call. Please stay away from Bill Kay. More