Bill Kay Chevrolet

Arrive for service leave with buying another vehicle Plan to have routine service done on one vehicle and found a vehicle for my wife. Great price, vehicle we needed and knowledgable sales staff. By days Plan to have routine service done on one vehicle and found a vehicle for my wife. Great price, vehicle we needed and knowledgable sales staff. By days end out with the old, home with the new. More

Excellent Experience I was seeking a New Car. I was recommended to Kay Chevrolet in Lisle, IL. I spoke to a gentleman by the name of Quan. He was professional and on task I was seeking a New Car. I was recommended to Kay Chevrolet in Lisle, IL. I spoke to a gentleman by the name of Quan. He was professional and on task with all areas of his job description and beyond...Mr. Quan built a rapport and kept the communication open through the entire process and provided options.....I must say I did have my doubts, however, patience is a virtue. I would recommend this dealership and this gentleman to people like myself seeking a fresh start or just out right seeking to purchase a vehicle . Thank you and I happy beyond a rate of 10 with the quality of service and professionalism kindness of Mr. Quan and Staff...Needless to say most of all my new Chevy Cruz 2015..,, Yes.... more referrals are on the way.,, Thank you Mr. Quan and Kay Chevrolet... Respecful & Grateful Ms. Patrice L. Pennington More

Car purchase Everyone was friendly, knowledgeable, helpful, good coordination and good communication. I never waited for anything more than a few minutes. A smooth Everyone was friendly, knowledgeable, helpful, good coordination and good communication. I never waited for anything more than a few minutes. A smooth transaction and pleasant experience. More

My experience with Mr Salas was beyond excellent, They know what they're doing and will always go back to them for more business , they were very friendly and know the business, straight to the point They know what they're doing and will always go back to them for more business , they were very friendly and know the business, straight to the point no running around More

Good experience Bill was informative and handled the sale like a professional. I would recommend Bill and Bill Kay to anyone I know interested in a new Chevy. We boug Bill was informative and handled the sale like a professional. I would recommend Bill and Bill Kay to anyone I know interested in a new Chevy. We bought a car previously from a Bill Kay dealership. More

k Corvette dealership bill K Excellent experience the salesman felt like family members - 10 + - everyone. Rick and Gary were just exceptional salesman I enjoyed being at the dea Excellent experience the salesman felt like family members - 10 + - everyone. Rick and Gary were just exceptional salesman I enjoyed being at the dealership. Because of the excellent explanation of what I wanted I bought a Corvette through your dealership thank you More

HAPPY AFTER A FEW UNHAPPY EXPERIENCES AT SOME OTHER DEALERSHIPS, WE SPOKE WITH SALES AT BILL KAY ON THE PHONE AND THEY OFFERED US A GREAT DEAL ON A LEASED 2 AFTER A FEW UNHAPPY EXPERIENCES AT SOME OTHER DEALERSHIPS, WE SPOKE WITH SALES AT BILL KAY ON THE PHONE AND THEY OFFERED US A GREAT DEAL ON A LEASED 2016 EQUINOX BEFORE WE EVEN STEPPED FOOT IN THE BUILDING. THEY HAD EVERYTHING ALL SET AND READY TO GO WHEN WE GOT THERE. IT WAS QUICK AND PAINLESS AND EVERYONE WAS HELPFUL. IT WAS A RELIEF TO GO TO A DEALERSHIP THAT JUST MADE THE SALE SIMPLE INSTEAD OF TRYING TO SCARE AND OVERWHELM A CAR BUYER. WE PLAN TO BE RETURNING CUSTOMERS, AND WILL BE RECOMMENDING BILL KAY CHEVROLET. More

Freindly & Professional & and most of all helpful Jason Kolodzinski (GM), Jose Salas, & Eric Pieroni were awesome to work with. We did have a few questions and Jason K was very quick in responding and Jason Kolodzinski (GM), Jose Salas, & Eric Pieroni were awesome to work with. We did have a few questions and Jason K was very quick in responding and we received more than what we expected. We traded in a 2011 Equinox and have a 2010 Camaro so we do like the Chevy/American products. We would definitely recommend your dealership to friends and family. We are really enjoying our new 2016 Equinox. Thanks again for everything and we are looking forward to continuing using your services. Kerry & Judy Nelson More

Excellent Customer Service My experience with my salesman Jon Forkal and the dealership could not have been better. From the sales to the financing folks, everyone was friendly My experience with my salesman Jon Forkal and the dealership could not have been better. From the sales to the financing folks, everyone was friendly helpful and very professional. This is the second vehicle my family has purchased from this dealership and we came all the way from Joliet, and we will definitely return. More

Horrible serivce experince I brought my 2012 Cruze to the service deparment on or about Dec 15 because there was a tapping noise coming from the engine and the emission control I brought my 2012 Cruze to the service deparment on or about Dec 15 because there was a tapping noise coming from the engine and the emission control warning light was on. There was also a burning type smell that seemed to be coming from the engine. The next day Mark called to advise that he had to get permission from GM to fix the car. Something about out of "process" and he needed an ok from GM That Friday I was called and told to come and get my car. The car was started and waiting for me As soon as I walked up to the car I heard that tapping sound and the emission control light was still on I went in and told Mark, he said "no it is fixed" and that a cylinder or cylinder head had been replaced so everything should be in good order. He went on to say that he had someone from "QC" drive the care al assured me all was in good order! It was not and I had to insist that he come out and see for himself. He agreed that the car was not fixed and he would call me when the car was ready. He again stated that this may take a while. I had a loaner and just wanted my car fixed. I told them to take their time, to make sure the car was properly taken care of and wished everyone a Merry Christmas. I received another phone call on 12/30 telling me the car was ready. I was and still am having some serious back issues and dreaded having to go to pick up the car, but I was happy that it was fixed and decided to go and pick the car up (during rush hour down Ogden). I got the care, no tapping sound but the engine sounded out of time and was just not running right. I attributed this so, or should I say hoped that, the reason was because it was sitting for so long. WRONG!! As soon as I pulled out and got approx. 1/4 or 1/mile down the road I noticed that the emission control light had come on AGAIN and the engine was not right. The acceleration was poor, it sounded like the timing was off. The performance was sub par, certainly not the car I was used to. I turned around and brought the car right back. I will admit to being angry and frustrated and was reminded by some lady, don't remember her name, but she said that this was "only a machine" and she would hate to be the mechanic that was going to get yelled at the next. I found her words of no comfort. I did not hear from the service department until on or about 1/4 or 1/5. Mark left a voice mail stating that my car was all "shiny and clean" but did not use the word fixed. When I called him back he said was wanted permission from me to keep the car overnight so that someone could drive it around (whatever that means as I thought he did that twice already). He went on to tell me that he replaced the cylinder head or the whole cylinder. There have been different versions of what is wrong and what will/was done so I am confused. I am at the point where I am skeptical with anything anyone from your service department has to say. I feel that I am being lied to, or at the very least, the victim of omission of truth. I am not confident that was is being told to me is accurate and I am not comfortable with any of the conversations taking place. I simply don't have any trust in to what I am being told. My car has been in shop since December 15. It is now Jan. 11 and I have no idea of what is wrong with my car. No one explained to be why the cylinder would trigger the emission control light and why, when the head or entire cylinder was replaced it seemed to have no affect on the engine performance. Does anyone know what they are doing? What is most frustrating however, is that my past experience with Bill Kay has been nothing less than excellent. More