Bill Kay Chevrolet

Bill Kay Chevrolet - easy to do business with! This was our first new car in a number of years so we had the somewhat normal trepidation of dealing with car shopping/buying and were delighted to fi This was our first new car in a number of years so we had the somewhat normal trepidation of dealing with car shopping/buying and were delighted to find our fears were unfounded as Dorry, Jose and the rest of the team did their very best to be upfront and honest with us plus quickly get the vehicle ready for our 2000 mile road trip! Dorry deserves 5 stars as she patiently walked us through the process, applicable discounts, options, etc. and made sure we knew how to use all the features on our new 2019 truck - we couldn't be happier with it! If you're looking for a new vehicle - this is a great dealership to do business with - we highly recommend! More

Took to long for car to be repaired Missing part for car repair dropped off at 7am Thursday car returned to me 6days later had to call several times to find out about status of my car Missing part for car repair dropped off at 7am Thursday car returned to me 6days later had to call several times to find out about status of my car More

Not Wowed If I was a dealer, I would care equally for my new customer whether they bought used or new. New or Used, my customer just committed thousands of doll If I was a dealer, I would care equally for my new customer whether they bought used or new. New or Used, my customer just committed thousands of dollars to keep me in business. New or used, I'd fill up the tank before sending them on their way. Bill Kay Policy: Only done for new car buyers. My sales rep was nice enough, but he did not take care to put my transferred plate on right side up. Strangely, I found the plate on the front of my vehicle upside down after I parked in my garage. A rather strange mistake? Also, I'll acknowledge that it is my responsibility to inspect the vehicle I am buying, and ask the right questions. But it would be helpful for the dealer to inform the customer as to what procedures have been completed on the used vehicle to ready it for sale. For example, I would have assumed the oil has been changed and tire pressures were set. But I have no clue, considering that Bill Kay doesn't even fill the gas tank. Perhaps they have done nothing but wash the exterior. Also, I discovered after purchase, that there is nothing in the trunk in the way of a spare (with tools) or a flat-repair tool kit of any sort. At least, confirming this with the customer is a courtesy that should be offered. Overall, my experience was not terrible, but Bill Kay did not do anything to improve the common perception of horse traders down through history. An expected and ordinary experience is all I can say. More

Satisfied customer I had a great experience at Bill Kay! I walked out of the dealership more than satisfied and the staff were very friendly. I highly recommended. I had a great experience at Bill Kay! I walked out of the dealership more than satisfied and the staff were very friendly. I highly recommended. More

Salesman Joe is fantastic! We had problems with every department except for salesman named Joe. Messages not being given to Joe. Paperwork missed placed for a week & Joe found i We had problems with every department except for salesman named Joe. Messages not being given to Joe. Paperwork missed placed for a week & Joe found it. FedEx delivery signed for by the front desk & missed placed for 2 days & was found by Joe. On his day off Joe answered his private cell phone & helped figure out the problem. Car transport was there twice to pick up car but couldn't because paperwork wasn't finished. Car was delivered & still didn't have correct paperwork. Phone call to Joe & finally correct paperwork was faxed. I'm sorry it sounds like departments weren't on the ball but they weren't. A BIG thank you again to Joe!! More than just a salesman!! More

Service Center Jaime at the Service Center very professional and friendly. Had to order my part. Will be back for the replacement. Would like a courtesy car so thi Jaime at the Service Center very professional and friendly. Had to order my part. Will be back for the replacement. Would like a courtesy car so this can be done while I am at work. More

Perfect Fit It was a perfect fit for our needs with a price that fit our senior budget with many features that were new to us but the salesman Paul explained how It was a perfect fit for our needs with a price that fit our senior budget with many features that were new to us but the salesman Paul explained how they worked and even helped pair my phone with the Bluetooth. Love this vehicle. More

Service Friendly and courteous service associates. Prices are fair. It would be nice if loaner vehicles were available to use if service is one day or long Friendly and courteous service associates. Prices are fair. It would be nice if loaner vehicles were available to use if service is one day or longer!! More

Straight forward. Visit was better than expected It was a better than expected purchase. The salesman was upfront with me as I was with him. He stayed focused on my needs and we went shopping. It was a better than expected purchase. The salesman was upfront with me as I was with him. He stayed focused on my needs and we went shopping. More

Service it self was good but..... they scratched my car The car was brought in for a recall and this went perfect. They completed the job on time with no cost to me. The issue was that they must have w The car was brought in for a recall and this went perfect. They completed the job on time with no cost to me. The issue was that they must have washed my car in their car wash. There must have been some rocks stuck in the towels because my car now has more then 20+ chips in the paint on the hood and roof all in the drivers side. I have never taken my car to a car wash and know that the chips were not there before. All the chips line up in the same general area down my car so this is the only explanation for the chips. More