Bill Kay Chevrolet

Not jappy The service department was great to talk to and get my vehicle done fast. I am upset about only having 18,000 miles on the vehicle and there was not a The service department was great to talk to and get my vehicle done fast. I am upset about only having 18,000 miles on the vehicle and there was not a manufacture warranty. Spark plug wires don't need changing till 60,000. And your going to tell me its maintenance. And it's my problem. Definitely last time I buy a Chevrolet. I own a lexus also and this would of never happened. More

Handled perfectly From the starting point of crash landing my car into their service bay til the time of pickup was handled beautifully. Laura was able to get everythi From the starting point of crash landing my car into their service bay til the time of pickup was handled beautifully. Laura was able to get everything in motion quickly and answered all questions I had at the given time and even got me a rental the following day. I got lucky and all was covered under warranty, which Laura did keep me fully up to date on status during its repair. Long story short this lady should be in management if not already. Car works great again, possibly better than it ever did and I have no doubts that the incident will repeat itself. More

Overall Good Experience Overall my experience with the dealership was positive. I got the car that I wanted, the trade-in value was fair, and financing was good. My only issu Overall my experience with the dealership was positive. I got the car that I wanted, the trade-in value was fair, and financing was good. My only issue is that the whole process took four hours when it could have taken one hour. More

Crooked GAP Company I purchased GAP coverage from Bill Kay in Lisle IL for a vehicle about 5 years ago. I sold this vehicle in May, 2019 as a trade-in for my current vehi I purchased GAP coverage from Bill Kay in Lisle IL for a vehicle about 5 years ago. I sold this vehicle in May, 2019 as a trade-in for my current vehicle. At the time, I lived in IL when the original purchase took place. I now live out of state. I have called, sent letters, etc. and talked with numerous staff at the dealership about sending the necessary paperwork to process my GAP refund for the unused portion of the GAP coverage. They have refused to handle this matter by hanging up the phone, not taking a calls and ignoring my letters. Why are they keeping the unused portion of the GAP coverage and not refunding it to me? It helps their bottom line. This is outrageous????? I am so pissed with these so-called good guys. More

Missed opportunity ... I had the pleasure of working with Noah as my sales person. He was great, he was very patient, knowledgeable and considerate during the whole Purchas I had the pleasure of working with Noah as my sales person. He was great, he was very patient, knowledgeable and considerate during the whole Purchase process. The vehicle I purchased has the scent of smoke Embedded into the vehicle. During the purchasing we agreed that the vehicle would be ionized by the dealer to remove the smell. Although Noah has been in contact via text messages, there is still no plan to have this addressed and has left me a feeling of deception, feeling as I am being strung along until I go away. Also, when I took the vehicle home, the gas tank was on empty. I really felt the least the dealership could have done after purchasing the vehicle at asking price ($48k) was to provide some gas in the tank. In a few years my daughter will be driving so we will be in the market for a vehicle for her. I was really hoping to have a great experience here and give you guys the opportunity to have some more of my business but I would have to think twice about it. The dealership is also near my home so it would have worked out logistically for me to have my vehicle serviced here also. I wouldn’t recommend this dealership to any of my friends or family as my experience wasn’t the greatest after purchasing a $48k vehicle. More

25k mile checkup I love the reminder options - text and email. As soon as I got there, my car was taken in. When a potential problem with the battery was found, they n I love the reminder options - text and email. As soon as I got there, my car was taken in. When a potential problem with the battery was found, they notified me and were able to install a new top-of-the-line battery in addition to completing the 25,000-mile checkup. More

Great job by Mark and Jamie. Friendly service, done well and done on time. No complaints at all. Would certainly consider buying and servicing from Bill Kay again. Thanks for aski Friendly service, done well and done on time. No complaints at all. Would certainly consider buying and servicing from Bill Kay again. Thanks for asking. More

Professional dealer; to the point and above board. Saw vehicle on line. Visited dealer and discussed potential deal. Sales person texted me the next day with expectation that offer could be concluded Saw vehicle on line. Visited dealer and discussed potential deal. Sales person texted me the next day with expectation that offer could be concluded. Visited dealer the following day to finalize deal. While awaiting paperwork, was visited by owner of the dealership, who was outstanding. Glad to have done business at Bill Kay Chevrolet again! More

The salesman was great, but the Finance guy wasn’t The finance guy acted like he had no time for me. He never gave me his name, never shook hands, and didn’t even tell me the name of the Lender he sent The finance guy acted like he had no time for me. He never gave me his name, never shook hands, and didn’t even tell me the name of the Lender he sent me to. I had to look it up in the 2 stuffed envelopes of papers he gave me (I guess I didn't’ rate a folder to carry the documents). He acted curt and set me on edge for the rest of that day. I won’t return More