Bill Kay Chevrolet - Service Center

Unhappy I usually am happy with any service I’ve received from my dealer. I noticed when they installed a new accessory in my car, there are chips that weren’ I usually am happy with any service I’ve received from my dealer. I noticed when they installed a new accessory in my car, there are chips that weren’t there before. Maybe they were caused when they removed the original part? Sincerely, Brenda Wild More

Service! I was in for and oil chance and a recall item. Blake did a great job of keeping me informed and got me out quickly! Thanks I was in for and oil chance and a recall item. Blake did a great job of keeping me informed and got me out quickly! Thanks More

Warranty Repairs Fixed issue with engine light and also found a leaking power steering hose that needed to be replaced. Took the car through the car wash twice when I Fixed issue with engine light and also found a leaking power steering hose that needed to be replaced. Took the car through the car wash twice when I picked it up - Looked great! More

Oil change Service personnel seem to be very customer focused.it did take two hours but it usually only takes an hour. I have found the Four people I work with Service personnel seem to be very customer focused.it did take two hours but it usually only takes an hour. I have found the Four people I work with to be very good. My problem is the quality of the vehicle itself. Look at the service history in particular the replacement of pistons and rings. This problem is indicative of an engineering failure and should never occur. $1,300 for a timing chain is pathetic. The cost of replacing parking assist sensors is high and poorly engineered. Try replacing a head light bulb. On and on and only $100,000 miles. More

75,000 mile check up All great as usual except having to wait about 3 hours for completion . I had my daughter with to go to lunch after. We were updated on progress towar All great as usual except having to wait about 3 hours for completion . I had my daughter with to go to lunch after. We were updated on progress toward the end which I appreciated. More

Oil Change Scheduled an appointment online. Lara sent a confirmation email within an hour as well as an appointment reminder. .Service writer, Mark, was ready a Scheduled an appointment online. Lara sent a confirmation email within an hour as well as an appointment reminder. .Service writer, Mark, was ready as soon as I got there. Mark kept me informed as to what the technician found and sought approval for the additional work. Car was returned freshly washed. Price was as advertised. More

Honest Service They were honest My right window blide did not work Instead of claiming electrical problem it was a matter of loose screws. Thanks so much They were honest My right window blide did not work Instead of claiming electrical problem it was a matter of loose screws. Thanks so much More

Check engine light The cost of diagnosing the problem should come off the cost of the bill. Had to wait for my shuttle even though I had an appointment. Not the end of The cost of diagnosing the problem should come off the cost of the bill. Had to wait for my shuttle even though I had an appointment. Not the end of the world it is after all a free ride. More

Service I was able to get it at a day’s notice and the main reason for my visit was covered under warranty. Work was done in one day and I got my vehicle back I was able to get it at a day’s notice and the main reason for my visit was covered under warranty. Work was done in one day and I got my vehicle back good as new! More

Good quick service at a reasonable cost Always received very good service since I purchased my Impala at your service center.Jamie answered my questions about updating my car's navigation Always received very good service since I purchased my Impala at your service center.Jamie answered my questions about updating my car's navigation system. More