Bill Kay Chevrolet - Service Center

Took too long Bought my car here. Scheduled my first oil change which also included tire rotation and inspection. took 2 hours to essentially change the oil and r Bought my car here. Scheduled my first oil change which also included tire rotation and inspection. took 2 hours to essentially change the oil and rotate the tires. We had gotten the floor liner package which included one for the far back of the traverse. I told them the velcro stickers weren't holding the mats up when the 3rd row seats were up. said they added velcro...got home and they still fell down...and didn't see any extra velcro. Just felt this was too long for the items done. More

Brakes Very happy with the service I received. They informed me of what was needed. Price was reasonable, done quickly. Will come back for my next service. Very happy with the service I received. They informed me of what was needed. Price was reasonable, done quickly. Will come back for my next service. More

Pleasant Pleasant I really great place to do business with. They took my car as quickly as they could and they gave it back to me as quickly as they could the Pleasant I really great place to do business with. They took my car as quickly as they could and they gave it back to me as quickly as they could the people that are working at the desks and and behind the service counter and the cashiers just terrific friendly the work is More than competent just good honest people I just had a very difficult time with two companies and their customer service and I got the exact opposite with Bill Kay Chevrolet I wouldn’t go anywhere else and that’s no lie More

Mr Booe understood customer satisfaction When purchasing a car, each dealership needs to place on top after a sale a complete list of what is not covered for bumper to bumper. Not something When purchasing a car, each dealership needs to place on top after a sale a complete list of what is not covered for bumper to bumper. Not something buried in the instruction book. Not happy with GM making it impossible to be able to change my own bulbs without a service charge from dealership. Just another way to nickle and dime the customer. If I put money out to buy bumper to bumper coverage and GM makes it so I can’t just easily change my own bulbs then charges me a service charge to change it you have a gimmick to screw the customer. Charge them bumper to bumper coverage then charge then service too. I understand paying for the bulb but I bought the car that was used in 2017 with 3 year bumper to bumper. To change the bulb should have been service free. Mr. Booe made it right. I’ve bought 2 cars from this dealership brand new 1999 Monte Carlo with brickyard kit and new /used 2017 Premiere Chevrolet Impala. I was so irritated with the fact of I was going to be charged service charged for bulb change this was the last time I was ever going to buy from them again. To me service to the customer means everything. Not always getting the last $ from a person’s pocket. More

Little disappointment Was told work would take about 1-1/2 hours when I made the appointment. When I got there I was told between 3-4 hours. Big difference. Was told work would take about 1-1/2 hours when I made the appointment. When I got there I was told between 3-4 hours. Big difference. More

Always Friendly and prompt! I always am greeted, explained what is being done along with the amount of wait time. They’re usually right on if not earlier with the wait time! I always am greeted, explained what is being done along with the amount of wait time. They’re usually right on if not earlier with the wait time! More

Service department and delivery of vehicle When I picked up my 2009 Chevy Trailblazer there's absolutely no gas in the vehicle my son had his 2012 Chevy Malibu work done at your service depart When I picked up my 2009 Chevy Trailblazer there's absolutely no gas in the vehicle my son had his 2012 Chevy Malibu work done at your service department they replaced some solenoid for about 260 some odd dollars the car was running rough that did not help it very much they claimed we needed spark plugs and it could be some other little items I had brought it to my mechanic and he found a vacuum hose was off and that's how the problem so I'm not sure if the thing we had repaired needed to be replaced so I cannot recommend your service and I cannot recommend your dealership More

Volt Check-up Mark in service is a professional. His knowledge and experience shines through. It was a pleasure working with him and I do recommend working with Mar Mark in service is a professional. His knowledge and experience shines through. It was a pleasure working with him and I do recommend working with Mark. More

Good service done quickly I was able to get my truck into the service center the next day after I called for an appointment. The time worked out for me as well. I was told the I was able to get my truck into the service center the next day after I called for an appointment. The time worked out for me as well. I was told the service would take about an hour and a half, but it was completed in just an hour. The cost was exactly what was initially quoted. More

Excellent Service Outstanding service, extremely friendly people. I have been a customer for more than 15 years, I went to another dealership once and it was the worst Outstanding service, extremely friendly people. I have been a customer for more than 15 years, I went to another dealership once and it was the worst thing that ever done. More