Bill Kay Chevrolet - Service Center

Fixing a Lemon Had a 2016 Chevy Volt from another dealer that instantly started having problems. Easily came into Bill Kay and got a loaner vehicle for week of repai Had a 2016 Chevy Volt from another dealer that instantly started having problems. Easily came into Bill Kay and got a loaner vehicle for week of repairs. My life wasn't impacted at all and I've got a fixed car. More

Will never go back ZERO STARS if that was an option I was quoted work I did not need. Another dealership told me so and repaired the actual problem. The service advisor was discourteous and shouted at m I was quoted work I did not need. Another dealership told me so and repaired the actual problem. The service advisor was discourteous and shouted at me to leave the premises after declining to have the fraudulent repair done there. I also had to wait a half hour between the time my repair was complete and finally getting my bill, rather than finishing up my paperwork he took care of at least one other customer. More

A guest not a customer The staff treated me like I was visiting friends not like I was there to make a purchase. I was not pushed to make decisions The staff treated me like I was visiting friends not like I was there to make a purchase. I was not pushed to make decisions More

professional service Only place I take my Chevy truck. Always take the time to go over what work was done. Very professional , Been taking my truck there for years. Only place I take my Chevy truck. Always take the time to go over what work was done. Very professional , Been taking my truck there for years. More

Slow oil change An hour and a half is a long time for an oil change. I had a scheduled time slot so it is not like they needed to work me in. An hour and a half is a long time for an oil change. I had a scheduled time slot so it is not like they needed to work me in. More

oil / filter change Service advisor Lara Boudreaux gave me great customer service keeping me informed on the care of my car. Made sure the car was washed when they finish Service advisor Lara Boudreaux gave me great customer service keeping me informed on the care of my car. Made sure the car was washed when they finished servicing the car. More

20000 mile service Had oil / filter change and multi point inspection.Everything handled well--as expected. Car was ready as promised. It was washed and waiting for m Had oil / filter change and multi point inspection.Everything handled well--as expected. Car was ready as promised. It was washed and waiting for my pick up. More

Very satisfying experience! Service advisor Chris S. gave me great customer service keeping me informed on the care of my car. Thanks John K for diagnosing the problem. Service advisor Chris S. gave me great customer service keeping me informed on the care of my car. Thanks John K for diagnosing the problem. More

Discourage service I had an appointment for service. Along the way of my 2 hour drive I developed a minor secondary issue. When I asked the service tech if they could lo I had an appointment for service. Along the way of my 2 hour drive I developed a minor secondary issue. When I asked the service tech if they could look at it, I was told “. We’re too busy, it will take 2 hours to diagnose and it will cost $140 dollars just to look at it” I felt like service did everything they could to discourage me from having a minor secondary problem looked at. More

Service inspection and oil change On january 26 i had a very pleasant experience at your lisle store. Danny Contreras was my service representative and i could not believe my good fort On january 26 i had a very pleasant experience at your lisle store. Danny Contreras was my service representative and i could not believe my good fortune of his considerate helpful nature. PLUS I was immediately taken care of and I was out the door in no time with a washed car too!!! When i come back i will be sure to ask for Danny, what an asset to your dealership. More