Bill Kay Chevrolet - Service Center

Excellent first service visit Made our first oil change visit - only 2,500 miles, but 6 months. Greeted by Service Manage MARK Bowling himself. MARK gave us a very gracious welco Made our first oil change visit - only 2,500 miles, but 6 months. Greeted by Service Manage MARK Bowling himself. MARK gave us a very gracious welcome, quickly completed the paper work and discussed suggested maintenance for our low mileage use. When finished, MARK himself briefed us on the completed work, thanked us very sincerely for our business, and made us feel like their most important customer. A+ experience all the way! More

Very Courteous Treatment on Recall Service Had to take in our 3-month old Impala for a recall on parking brake computer. First visit to service department. We were greeted by HARRIS, who expl Had to take in our 3-month old Impala for a recall on parking brake computer. First visit to service department. We were greeted by HARRIS, who explained the process, quickly took our car data, and escorted us to the waiting room. We also discussed the oil change schedule with HARRIS, as we drive less than 4,000 miles a year. He professionally explained the Bill Kay recommended timing, and left us feeling confident we'll receive excellent future service. Upon leaving, we went to open the trunk (to retrieve our coats) with our FOB, and nothing happened. HARRIS quickly came out and immediately recognized that because the keys were in the ignition, this was a safety feature of the Impala. He VERY graciously explained the situation to us, with good humor to insure we wouldn't feel embarrassed, and thanked us for using their service department. Very gracious and courteous service from HARRIS ! Ken VA More

Always a PLEASURE Just the BEST service there is. Organized, efficient, friendly, competent, accurate and fairly priced, what more can you ask. You want your Chevy Just the BEST service there is. Organized, efficient, friendly, competent, accurate and fairly priced, what more can you ask. You want your Chevy serviced?? Get to Bill Kay and see Mark Bowling !!!! C. Rector Wheaton, IL More

The best I just have to compliment two Georges at Bill Kay, George Wronowski and George Lorenzi (service and sales). I have purchased five Corvettes and this I just have to compliment two Georges at Bill Kay, George Wronowski and George Lorenzi (service and sales). I have purchased five Corvettes and this experience, in both Sales and Service is excellent. Where I work we use the term "customer experience" to ensure my customers are treated well. At Bill Kay I give them an A+++ Great work! More

The service center could probably sell more cars than sales! I had sooooo Many issues with the sales department. I understand it is my fault because after my car accident left me disabled, my credit became disab I had sooooo Many issues with the sales department. I understand it is my fault because after my car accident left me disabled, my credit became disabled as well! So I walk in to buy a car with poor credit and low income. John Miniuc eventually got me approved although for not what I was originally promised. The only positive thing that is left about this dealership is these service guys. I spent most of my horrific day at the dealership yesterday in the service department. They let me vent and have always maintained a high level of professionalism and showed compassion for all I was dealing with. Sad that they're connected with this dealership as I was made to feel as though I should be GRATEFUL I got anything at all from them and made to feel so low. If you dont have decent to great credit and/or a nice down payment, expect to be bullied and basically told to take it or leave it. If you need any type of service though, these guys are super incredible! Thanks Kevin. Tim and the rest of you! You are awesome! -the girl who was brought to tears More

Excellent Service Since purchasing my auto in 2010 the service I have received is excellent. Mark Bowling is always very helpful and the repairs are always completed w Since purchasing my auto in 2010 the service I have received is excellent. Mark Bowling is always very helpful and the repairs are always completed when promised. I would definitely recommend Bill Kay Chevrolet for sales and service. More

Excellent Service Mark Bowling has gone out of his way offering the best service I have EVER received from an auto dealer! We all make our deals on the purchase of car Mark Bowling has gone out of his way offering the best service I have EVER received from an auto dealer! We all make our deals on the purchase of car but it's the service and follow up that counts! Mark @ Bill Kay is great. More

Avalanche Service The problem with my Avalanche was diagnosed quickly and accurately. The work was completed within the timeframe promised and under the estimated cost. The problem with my Avalanche was diagnosed quickly and accurately. The work was completed within the timeframe promised and under the estimated cost. The Avalanche was returned to me washed and cleaned. It has been 30 days since the repairs were completed and there has been no recurrence of the original problem. I would highly recommend Bill Kay Chevrolet and Mark Bowling. More

my Chevrolets - two show cars and a daily driver I have taken my Chevrolets to George Wronowski for the past 39 years. My show cars are 28 years old and 30 years old but I feel confident and safe in I have taken my Chevrolets to George Wronowski for the past 39 years. My show cars are 28 years old and 30 years old but I feel confident and safe in them because George has repaired or overseen the repairs and maintenance on them. George knows more about Corvettes than anyone on this planet. If he cannot fix it, tow it to the junkyard because it cannot be fixed! He has the knowhow to fix the older cars and the ability and desire to track down the necessary parts to fix the older Vettes. My daily driver was in the shop today. It is getting older, but with George and his mechanic's help, I plan on keeping it running for many more years. I had asked about putting on new shock absorbers but I was told that I really did not need them at this time. I find this honesty refreshing. Other shops may well have put them on even though they were not needed. My service writer today was Tim. He is new to the shop and was very pleasant to work with. I have owned nothing but Chevrolets my entire life. They are great cars and George keeps all of them running year after year. More

Outstanding Attention and Service Mark Bowling and the Service Staff at Bill Kay Chevrolet have been servicing my Suburban for nearly all of its almost 200,000 miles. Their knowledge, Mark Bowling and the Service Staff at Bill Kay Chevrolet have been servicing my Suburban for nearly all of its almost 200,000 miles. Their knowledge, skill and expertise are the principal reason the vehicle has reached that mileage level. In addition to the knowledge and professionalism Mark and his staff provide they have always interacted with me and my wife in a straight forward, no nonsense manner without the least bit of techno-babble. I know I can trust precisely what they say and I can rely exactly that what they say is correct and the work outlined is the work that will be done. Their attention to customer courtesy and customer service is without equal. Whether it’s a loaner car or Miguel giving me a ride home, everyone in the shop is committed to taking care of the customers. Given my very long association with Bill Kay Service I do not have much basis for cost comparisons. I can say however, that what I have been charged have always seemed fair and reasonable for the amount and quality level of work done. It’s a great service shop and great people. More