Back

Bill Kay Honda - Service Center

Bourbonnais, IL

not yet
rated
917 Reviews

917 Reviews of Bill Kay Honda - Service Center

Sort by
April 07, 2021

Bill Kay Honda is the best. They are professional, friendly and they keep the customer informed every step of the way, through both texts and phone calls. Highly satisfied!! More

by JTORONJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Apr 07, 2021 -

Bill Kay Honda responded

Thank you for choosing Bill Kay Honda, your feedback and rating mean a lot to us. We're glad our service team was able to help, and we hope to see you again!

April 06, 2021

Sam, is always so kind and such a joy to see when you walk in the door. He always greets with a smile no matter the day he is having. More

by drattin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Apr 06, 2021 -

Bill Kay Honda responded

Thanks for sharing your thoughts about your experience with Bill Kay Honda. We appreciate your business and hope to see you again soon!

April 02, 2021

Thankyou Sam for taking care of my vehicle in a timely manner and contacting me as soon as it was done for pick up!! You always provide me and my family great service. More

by IMDAISYSDAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Apr 02, 2021 -

Bill Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Sam here at Bill Kay Honda.

April 01, 2021

The women that check me in did not listen to what I wanted done. The tech could not find my lock to rotate my tires it was in my. Your loss on me spending more money there More

by nancywaller1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Apr 19, 2021 -

Bill Kay Honda responded

Nancy, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

Apr 19, 2021 -

nancywaller1955 responded

And I had to bring my car back in because it was leaking oil after the oil change

April 01, 2021

Was very disappointed after leaving the service department and the car was worse then when I brought it in.. someone forgot to tighten a few screws or something... wasn’t sure I could get it back More

by greg805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Apr 19, 2021 -

Bill Kay Honda responded

Greg, thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 01, 2021

Kathy provided top rated service and she's always very polite and helpful. Where others failed, Kathy was able to accomplish the task simply because she was not only willing to hear my concerns, but she w More

by bell6118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Apr 02, 2021 -

Bill Kay Honda responded

Thank you for your business and this review. We're happy to hear Kathy was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 31, 2021

This place is the best! I bought my used Civic at Bill Kay and wouldn't go anywhere else to have it serviced. Clean, professional, and friendly. Definitely a quality dealership. More

by JediNoel73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Apr 01, 2021 -

Bill Kay Honda responded

We appreciate you taking the time to leave us this great review, Noel. Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 26, 2021

The service department is always trying to sell a service not needed on your vehicle. They have tried to convince me the van needed transmission fluid changed at 95,000 miles. Tried to tell me alignment More

by DWARFS7
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Apr 15, 2021 -

Bill Kay Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

March 23, 2021

Service is great and they are a pleasure to work with. Kathy and Sam are both professionals and very easy to talk to. I would recommend them to anyone. More

by eas3rd1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Mar 24, 2021 -

Bill Kay Honda responded

Thank you so much for your excellent review! We are so glad that Kathy and Sam had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bill Kay Honda. Please don't hesitate to reach out if you need anything else.

March 16, 2021

The service staff at Bill Kay ways make me feel appreciated and well respected. They are always attentive and pay close attention to the details More

by SHELDON-JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Mar 16, 2021 -

Bill Kay Honda responded

Thanks for your review, Sheldon! We work hard to provide our customers with a welcoming environment, so it's great to hear you feel respected at our dealership. We appreciate your business and look forward to helping you with your future vehicle needs! Thank you for choosing Bill Kay Honda.

...
14
...