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Bill Kay Honda - Service Center

Bourbonnais, IL

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917 Reviews

917 Reviews of Bill Kay Honda - Service Center

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January 28, 2021

Been going to this dealer for years, great team and work. Service personnel was great and wore masks but many employees/customers did not including the service manager, salespeople. We’re amidst and pandemic More

by nikhildo2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Jan 29, 2021 -

Bill Kay Honda responded

Thank you for your feedback. Quality customer service is always our number one priority, and while we're happy to hear that that you had an overall positive experience, we are sorry if we did not meet your expectations this time. We value all customer feedback and will share your comments with the team. Thank you again for choosing Bill Kay Honda, we hope you will give us another opportunity to serve you!

January 28, 2021

Service department online schedle fo apppointment is great. I now when to arrive and do not need to delay check in. Cashier is quick too. More

by JIM.LESNIEWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Jan 29, 2021 -

Bill Kay Honda responded

Thank you, Jim, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 27, 2021

You have the best customer servicein the area. They go You have the best customer service in the area. They go out of there way for you. I have been going there for 10 years. More

by k.daley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Jan 28, 2021 -

Bill Kay Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 26, 2021

This was my first time in the service department and it was a very good experience. Everyone I talked to was helpful and friendly. I love the texting status updates since it’s sometimes hard to answer at w More

by Jenniferahansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Jan 26, 2021 -

Bill Kay Honda responded

Jennifer, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We are pleased that our service updates via texts were a convenient way to keep you updated. Thanks again for choosing Bill Kay Honda!

January 25, 2021

Check-in was smooth. All but one service rep was wearing a mask. Kathy was friendly and did a great job keeping us updated on the status of the maintenance. They reviewed the service that was completed an More

by CPJ_24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Jan 25, 2021 -

Bill Kay Honda responded

Thank you for choosing Bill Kay Honda, your feedback and rating mean a lot to Kathy and our team. We're glad we were able to make your recent service visit a positive one, and we hope to see you again!

January 23, 2021

Sam was very professional and friendly he explained everything in detail Service was completed in the time frame I was given I did not feel any pressure More

by kimhalverson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Jan 23, 2021 -

Bill Kay Honda responded

Kim, thank you for sharing your thoughts about your experience with Bill Kay Honda. We appreciate your business and hope to see you again soon!

January 22, 2021

I have been having my service done at Bill Kay Honda for the last 3 years, & have been happy every time I have something done.This time was no exception, I dealt with Kathy this time, & she is top notch, as More

by duanekuhns
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Jan 23, 2021 -

Bill Kay Honda responded

Thank you so much for your excellent review, Duane! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Kathy, and Sam to be a positive one at Bill Kay Honda. Please don't hesitate to reach out if you need anything else.

January 22, 2021

I am always totally satisfied with the work I have had done at Bill Kay Honda. The service department is fantastic, and I feel confident that the work I've had done there is done right. All of the employ More

by Laurie M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Jan 23, 2021 -

Bill Kay Honda responded

Thank you for your very kind review, Laurie! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Kay Honda.

January 21, 2021

I was notified of a recall on my car i was not aware of. The service department explained everything that needed to be done and were very professional. More

by Spfluegner12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Jan 22, 2021 -

Bill Kay Honda responded

We're so glad we could help! Thank you for choosing Bill Kay Honda, we look forward to having you as one of our valued customers for many more years to come!

January 21, 2021

I have a 1997 Honda Accord that I still drive. Owen Hanson loved working on that car. I keep it in storage during the winter & drive it in the summer. I have bought Honda CRV’s since the Accord. Will a More

by ncampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeanette Calderon, Kathleen Omay, Samuel Rios
Jan 21, 2021 -

Bill Kay Honda responded

We are very happy to hear that we always provide you with such a positive experience! We sincerely value your business and look forward to your next visit.

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