Bill Kay Nissan - Service Center

In the past few weeks, I sent an email to Justin Delgado regarding why in the service apartment in specific Rick Funston and Mike charged twice for the same services. Until today, I have not received any re regarding why in the service apartment in specific Rick Funston and Mike charged twice for the same services. Until today, I have not received any response from any of them. According to the facts and not explanation at all, it looks like they robbed me and took advantage of me as customer. Unfortunately, they are careless and lack professionalism. More

The service manager was excellent in taking care of me. They always do the best work! They always do the best work! More

Bill Kay Nissan service department Ric, Robert and Jose, and Nick were very customer oriented and helpful during my scheduled maintenance appointment. and Nick were very customer oriented and helpful during my scheduled maintenance appointment. More

I had a terrible experience with this location. They charged me a significant amount of money that was not mentioned or written on the invoice. When I realized it, I called the police, but even the They charged me a significant amount of money that was not mentioned or written on the invoice. When I realized it, I called the police, but even they couldn’t do anything about it. I ended up paying a huge amount I shouldn’t have been charged in the first place. I strongly advise against using the services at this location under any circumstances. More

Why make appointments if you aren't going to honor the times? I had a 1:15 appt for an oil change & was finished at 3:15. My time is important & valuable too. I have NEVER had an oil change take 2 hours times? I had a 1:15 appt for an oil change & was finished at 3:15. My time is important & valuable too. I have NEVER had an oil change take 2 hours before. More

RIC from the NISSAN Service Department always has excellent professional knowledge , experience and works well with customers. Thanks excellent professional knowledge , experience and works well with customers. Thanks More

Great experience and fast service. The guys treat you well when you arrive to the service area. The guys treat you well when you arrive to the service area. More

Reasonable time to finish the tasks Price is affortable. Explaination is very details with hard copy Explaination is very details with hard copy More

Went in for service on my car today. Was greeted by the staff when I walked into service. Was greeted by a mechanic who came in the waiting room and said good morning to all of us. But t Was greeted by the staff when I walked into service. Was greeted by a mechanic who came in the waiting room and said good morning to all of us. But the GM walked right past the 4 customers without saying a word. He’s happy to take your money when you’re buying. Could care less about you after the fact. Came out of the restroom and then he stood and watch TV for a few minutes still said nothing and went to his office. Some people feel so entitled! Very disappointed. By the way we love Tim and Ric! . Great employees! More