Bill Kay Nissan - Service Center

I am writing to formally express my extreme disappointment and frustration with the service I have received from Bill Kay Nissan. As a loyal customer since 2014 who has purchased multiple vehic disappointment and frustration with the service I have received from Bill Kay Nissan. As a loyal customer since 2014 who has purchased multiple vehicles from your dealership, I expected to be treated with respect and integrity—especially after years of continued business. Unfortunately, my recent experience has been nothing short of unacceptable. In October 2022, I purchased a 2023 Nissan Rogue. By July 2023, the CVT warning light appeared on my dashboard. I immediately brought the vehicle into the Bill Kay Nissan service department, but was told nothing could be done because the light had turned off—despite showing your staff photographic evidence of the issue. This cycle continued for nearly two years. Only in 2025, when the light remained on, was I told that the issue could finally be diagnosed and repaired. In April 2025, I returned the vehicle to the dealership. I was informed that there were no loaners available and was told to continue driving the car—despite it having a known CVT transmission issue. I called daily to express my concerns that continuing to drive the car could cause further damage. After a week of persistence, I finally received a loaner vehicle. I was told that the part needed for repair would arrive on May 19, 2025. That date came and went with no resolution, due to the part not being available. I have now been left without my car, with no definitive timeline for repair, and am continuing to make payments on a vehicle I cannot even drive. On May 21, I visited the dealership in person due to the lack of clear communication and accountability. I spoke with Malcolm, the floor manager, to request some form of compensation or incentive for the extended delay, poor communication, and overall neglect I’ve experienced. I was told there was nothing that could be done and was advised to contact corporate. When I requested a powertrain lifetime warranty and a lifetime detailing package as goodwill for this ordeal, I was again denied. To make matters worse, Malcolm told me that Bill Kay Nissan does not need my business and suggested I go elsewhere in the future. I have been more than patient and reasonable over the last two years while dealing with an issue that should have been properly addressed when it first occurred. Being pushed aside, misled about parts, and spoken to as though my business does not matter is completely unacceptable. I am requesting immediate action to resolve this matter—including a definitive timeline for repair and appropriate compensation for the prolonged inconvenience, stress, and financial burden this situation has caused. I would appreciate a prompt and serious response More

Very punctual auto service was great the day I went. Appreciate good customer service. Will refer family and friends Appreciate good customer service. Will refer family and friends More

Went in for a transmission issue, and it ended up costing me over $200, just to get terrible diagnostics. Didn't tell me up-front that the diagnostics would cost $200. Only person that actually did his job t me over $200, just to get terrible diagnostics. Didn't tell me up-front that the diagnostics would cost $200. Only person that actually did his job there was the mechanic, who identified the problem and pointed out the correct part that needed to be replaced. The estimate for the repair was over $2K, the bad part was misidentified in the written repair estimate. The written estimate that I received was so vague as to be useless. I took me some time, but ordered the correct part and fixed it at home for about $500. Trust their mechanics, distrust their staff More