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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,745 Reviews

1,745 Reviews of Bill Kay Nissan - Service Center

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October 01, 2020

Came in for my regular oil change. Was told I had a recall and it would take several hours. They set me up with an instant loaner so I didn't have to wait so long. Terrific service! More

by RDFLAMINGO
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Oct 01, 2020 -

Bill Kay Nissan responded

Rdflamingo, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 01, 2020

I came for Nissan recall and oil change. They provided a car for me to use that made my day much easier. I had no waiting and was very pleased. Very reasonable price for oil change. More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Oct 01, 2020 -

Bill Kay Nissan responded

Hi Barb, we are very happy to have provided you with such a positive experience!

September 30, 2020

Carl was extremely nice. The wait time was longer then estimated, but that might be due to what had to be done to reprogram or re-calibrate the front end detection of sensor? That was done along with an o More

by Tomlamanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Oct 01, 2020 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 29, 2020

I am always happy with the service department when I bring in my Quest. I am always given updates on my the work being done. More

by KVAZQUEZ123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ERIC
Sep 30, 2020 -

Bill Kay Nissan responded

Kvazquez123, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

September 29, 2020

From my first phone call to the last minute of checkout, I was treated courteously and timely. I was given a loaner car that was clean and comfortable. Work was completed in the time frame quoted. More

by PBCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Golden, Carl Beckstrom
Sep 30, 2020 -

Bill Kay Nissan responded

Hi Pbcc, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

September 28, 2020

Excellent service department, diagnost the problem and repaired it in a superb time. The service dept is very frendly and went above and beyond my expectations. More

by maintenanceweasel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt, Carl Beckstrom
Sep 28, 2020 -

Bill Kay Nissan responded

Hi Maintenanceweasel, we are very happy to have provided you with such a positive experience!

September 28, 2020

Best service I will bring back my cars I will tell my friends about the professional service am very happy with Carl from service department More

by Francisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Sep 28, 2020 -

Bill Kay Nissan responded

Francisco, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

September 28, 2020

Service was performed effeceintly. Friendly staff was easy to work with. Kept me updated on the status of my vehicle. Reviewed vehicle items that may need to be addressed but we're not pushy regarding More

by JEFF.MIKULA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2020

Just all around good service from everyone! Nissan is the only place I bring my car to be serviced since I bought it in 2010. More

by WASHINGTHEKIDS5comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Alex Stewart
Sep 28, 2020 -

Bill Kay Nissan responded

Hi Washingthekids5comcast.net, we are very happy to have provided you with such a positive experience

September 25, 2020

Great dealership! Very clean! Appreciated complimentary services. Staff was friendly when I came in for my tire rotation. The visit was delightful! Thanks Bill Kay Nissan! More

by Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Golden, Carl Beckstrom
Sep 26, 2020 -

Bill Kay Nissan responded

Hi Ali, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

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