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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,745 Reviews

1,745 Reviews of Bill Kay Nissan - Service Center

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September 09, 2020

Prompt, courteous and fair! Thry have easy access to on line appointments through their web site. I would highly recommended them for any of your vehicle service needs! More

by KCECCHETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando L. , Alex Stewart
Sep 09, 2020 -

Bill Kay Nissan responded

Thank you for a outstanding star rating!

September 09, 2020

No issues. Everything was fast and efficient and the quality of work was amazing. I have nothing negative to say about this place and the employees who work there More

by GILBERT_MIRANDA36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Bill Kay Nissan responded

Thank you, for a #1 star rating.

September 05, 2020

Good service other than not getting a call back when the car is ready and no car wash either. Had to call myself to set up a pick up. More

by Opadilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Sep 05, 2020 -

Bill Kay Nissan responded

Please if you would call me, Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext. 1221

September 04, 2020

Great customer service. Nice to see that they were following Covid-19 guidance. Appreciate the fact that the appointment schedule was followed and the work completed in a reasonable amount of time. It More

by dmtrifn
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2020 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

September 04, 2020

Very courteous and detailed in describing issues . Prompt servicing. Do their best to reduce customer's cost.nice complementary car wash. Overall good experience each time More

by S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2020 -

Bill Kay Nissan responded

Hi S, we are very happy to have provided you with such a positive experience!

September 04, 2020

Pleasant and friendly staff, fast and speedy service provided; only downfall is that my car is still showing maintenance needed even after it getting serviced. More

by ANTIGONYMENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Sep 05, 2020 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 03, 2020

Thank you for taking care of everything with my car. My car is running great. Everyone was great to work with & very knowledgeable. I would recommend them to family & friends. More

by HNSTEVENS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Esmits, Carl Beckstrom
Sep 03, 2020 -

Bill Kay Nissan responded

Hnstevens2, thank you for your kind words and this wonderful review!

September 03, 2020

Excellent customer satisfaction. Ric did a great job taking care of the car and me. Hard to find nice people like him. Bill kay should be proud have guys like him. More

by VINOD.JUDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Bill Kay Nissan responded

Thank you, Very kind words and outstanding star rating!

September 03, 2020

Ric was great. I came to Bill Kay from another dealership that I wasn't happy with. Immediately upon speaking with Ric, I was put at ease. The work was cheaper and done better. I'll be back! More

by AFL22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Alex Stewart
Sep 04, 2020 -

Bill Kay Nissan responded

Welcome, And thank you for a #1 rating.

September 02, 2020

I first leasted a 2017 Murano. I went back yesterday and purchased the same car. Service team didn't miss a thing. Kim in financing knows her job well. Explained everything to me. I didn't get to meet Nick More

by Audrey.Chiodo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Golden, Carl Beckstrom, Fernando Flores
Sep 02, 2020 -

Bill Kay Nissan responded

Hi Audrey.chiodo, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

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