Bill Kay Nissan - Service Center

In good hands with Carl! Carl was extremely polite. He reminded me of the service during my previous visit. Didn't over sell me, advised on wait time and cost. Carl was extremely polite. He reminded me of the service during my previous visit. Didn't over sell me, advised on wait time and cost. More

Friendly staff, no waiting, work done promptly, clean car, great experience!! Always a good experience when I’ve come there for service, both my wife and I have had great service car, great experience!! Always a good experience when I’ve come there for service, both my wife and I have had great service More

Everyone is courteous and nice. They explain everything in detail that needs to be done to your car and let you know if it needs to done immediately in detail that needs to be done to your car and let you know if it needs to done immediately More

They were going to charge me to update software for music. When I took my car months ago and it never was fixed correctly. Why should I pay for a job that should have been done correctly in the first p music. When I took my car months ago and it never was fixed correctly. Why should I pay for a job that should have been done correctly in the first place??? More

The have a very nice, fast, and friendly staff at this location. They explained everything good to me in the service department. I've never had a problem with them so far. location. They explained everything good to me in the service department. I've never had a problem with them so far. More

Rick is very good associate to work with all the time and I mean all the time very nice to share all your problems about your car I mean all the time very nice to share all your problems about your car More

Couldn't be more happier with the service I received from the staff in the service department. Specifically my service writer Ric & service director Eric. I was having an issue with the lift gates on my 2012 the staff in the service department. Specifically my service writer Ric & service director Eric. I was having an issue with the lift gates on my 2012 Rogue. They were able to diagnose quickly and fix immediately. The price was extremely fair and less expensive than the other Nissan stores I visited. I would go back to these guys in a heart beat!! More

Poor service Dropped car off in AM for service and the shuttle service was okay but the vehicle was very messy and dirty. Service forgot put cabin filter in and wh Dropped car off in AM for service and the shuttle service was okay but the vehicle was very messy and dirty. Service forgot put cabin filter in and when I called and spoke to Ric who would not let me speak and kept talking over me. Said they would put the filter back in but I asked for a new one due to the inconvenience. They said no so I asked to speak to a manager who still hasn't returned my call. I will buy a new filter and install myself. However, I will not be bringing my vehicle back here again for service. Nor will I buy another vehicle from them... More

Service was respectful, courteous, knowledgeable. Service was on time. Satisfied with the work done so far.car rental was clean and vey satisfactorily, thank you was on time. Satisfied with the work done so far.car rental was clean and vey satisfactorily, thank you More

If we're not already in bad times. Where was the sanitizer in your building? I would never do you shuttle again. The gentleman who drove had his ear buds in the whole time. No conversation. Even tr sanitizer in your building? I would never do you shuttle again. The gentleman who drove had his ear buds in the whole time. No conversation. Even tried to make conversation and didn't reply. For someone that cleans your cars I would think the shuttle it self would be immaculate. The shuttle was FILTHY!!!!! I'd take a Uber any day over taking this shuttle ever again. I would've tipped him, but why?? Going to a dealership I would think your service would be outstanding. On top of leaving me a dirty filter and additional parts left behind in my vehicle. Come to find out you forgot to put the filter back in. It's too bad your service was so terrible as I really enjoyed sales. I will be taking my service to Naperville. We will not be returning👎🏻👎🏻 More