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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,746 Reviews

1,746 Reviews of Bill Kay Nissan - Service Center

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March 18, 2020

Honest inspection I went to Bill Kay Nissan with a question about a repair that was recommended by another dealer. I was impresses that Jerimy said it was not somethin More

by KJAHNKE0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Mar 24, 2020 -

Bill Kay Nissan responded

Thank you for a outstanding rating!!!!!!!

March 17, 2020

Great service. They were ready for me on time. Shuttle took me home. They informed me of needed repairs and cost. Completed the work and sent a shuttle promptly to pick me up. Happy customer. More

by CHRISDOTTY
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver was friendly and a safe driver., Jerimy Witt
Mar 24, 2020 -

Bill Kay Nissan responded

CHRISDOTTY, Thank you, We will pass your comments along to the staff.

March 12, 2020

Responsive, efficient and professional service provided to a new customer in need of immediate repairs. Loaner vehicle was provided and repairs were done with in the estimated time frame. Thank you! More

by DG
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Mar 14, 2020 -

Bill Kay Nissan responded

Thank you, Fantastic star rating!!!!

March 11, 2020

Needed work This appointment was very easy to make. My service advisor was easy to talk to. He even got me another coupon I could use on the work that was done. More

by DFANDMB98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Esmits, Carl Blomsterberg
March 05, 2020

As always, well taken care of and a great deal! Had complaints from passengers in my car, problem was diagnosed and fixed within 48 hours. Thanks guys! More

by MARIAH_SULAIMAN84
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Mar 09, 2020 -

Bill Kay Nissan responded

Thank you for a outstanding star rating!!!!!

March 04, 2020

Great service! I will come back. The service was prompt. The work was acceptable. The work was completed within an hour. I am very satisfied with the service rep. He wss very helpful. More

by DAVIDMRAZ
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Mar 04, 2020 -

Bill Kay Nissan responded

Thank you for your kind words and outstanding star rating.

March 04, 2020

Came in for oil change and tire rotation they also changed cabin filter. Worked with me on cost, very happy with cost. I thought they washed car but no car wash 😢 I would have rated better if car More

by pattityler62
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2020 -

Bill Kay Nissan responded

So sorry about car wash, Please call me Donnie Jorman Owner Loyalty Manager at 630 969 3200 ext.1221

February 28, 2020

Jerimy and the service team were super cool. Squeezed me in at the last minute and even gave me a ride home when I forgot my wallet. They let me know of a future issue that was not vital to fix right away, More

by Armada
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex (porter), Jerimy Witt
Feb 28, 2020 -

Bill Kay Nissan responded

Fantastic!!! Thank you.

February 28, 2020

Great service and communication from Rick and his service team. Made sure I was informed all the way and was able to offer some discounts More

by BILLIKN
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Bill Kay Nissan responded

Thank you! Outstanding...

February 27, 2020

I had to tow in my 2019 Nissan Armada. The battery died and it would not take a re-charge. Carl was very nice and cordial. He assured me that the battery will be replaced and the vehicle will be ready to d More

by BOLA345
Recommend Dealer
Yes
Employees Worked With
Jose , Carl Beckstrom
Feb 28, 2020 -

Bill Kay Nissan responded

Thank you so very much...

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