Bill Kay Nissan - Service Center

First time to Service Center I am new the the area so this was the first time visiting Bill Kay Nissan in Downers Grove. It started with an oil change where I was told I needed $ I am new the the area so this was the first time visiting Bill Kay Nissan in Downers Grove. It started with an oil change where I was told I needed $2000+ in repairs. I was not surprised as my Altima is 11 years old and I had not put much work into it. My disappointment started when I got back to my car that was not washed (although there were signs all over touting great service and car wash every time. I then had to go back in and ask about tire sensor light that was still on. My previous let you know about everything they found and explained to you. I felt a bit brushed off by the service tech who told me it was not worth fixing. I prefer to be told what’s wrong with the car and I make the decision whether to fix. My husband called the service manager, Eric as I did not walk out feeling great. They also discussed the pricing as we moved from a smaller market where repairs were not as expensive. Eric said he would “take care of us” was also told we wanted to change the sensor. So now it’s repair day where the Altima is there for the day. When I get the call the car is ready I asked about Eric “taking care of us” and the sensor. Tech had no knowledge of the conversation. Called me back and told me $100 discount was applied and “that’s all they can do.” I had not asked for more off. Just was never communicated what they did for discount. When I asked about the tire sensor I was told “we talked about this, it’s not worth fixing” I was not 100% sure the conversation Eric had with my husband so I dropped it. I then picked up my unwashed car (service visit #2 now where they did not live up to claims of washing car every time.) I left unacknowledged for any of the confusion. My husband called Eric back again and was told he did not know my car was in that day. Overall, are any of these things huge, no. But they all added up and i left feeling under serviced . A day later I’m wondering if twice they can’t follow protocols to wash “every car that is serviced “, how am I sure they completed all the service i paid them to complete. The experience was similar to old school car dealers from the 80’a. Just be prepared to be underwhelmed. . More

Bill Kay Nissan. " Take it and deal with it " Long story short. Finance manager crashed my car prior to my purchase and the fixed it at Bill Kay Buick Collision Center. Had to bring car back a c Long story short. Finance manager crashed my car prior to my purchase and the fixed it at Bill Kay Buick Collision Center. Had to bring car back a couple times and still work is not correct. They will cover anything mechanical but the body work I was told that, that is all they would do and that they will not work on my car any more and I have to accept it and that's it. I was told pretty much that I should not expect quality and that I would never be happy with the work so I had to take my car and accept it. Now I'm stuck with a car with a dull bumper and door and poor quality work and have to "deal with it" . Cant even see a reflection in the paint. What ever happen to restore to pre-accident condition. New motto should be " Bill Kay Nissan , Deal With It " More

Versa trans replacement covered under warranty. Rick (service manager) retrieved archived VIN, assessed problem, verified warranty, ordered part(s), arranged a loaner, & returned repaired Versa all Rick (service manager) retrieved archived VIN, assessed problem, verified warranty, ordered part(s), arranged a loaner, & returned repaired Versa all within 24 hours. My HERO! More

Great service ! Thank you! My vehicle is running smoothly. I will be back again. The service team was very professional. The appointment setters were very polite. ! Thank you! My vehicle is running smoothly. I will be back again. The service team was very professional. The appointment setters were very polite. More

Last minute save! Replaced tired and sealed another The service center helped me out of a pinch especially with it being memorial day weekend. Was able to buy a new tire and get a tire sealed from havin The service center helped me out of a pinch especially with it being memorial day weekend. Was able to buy a new tire and get a tire sealed from having a nail in it. Thanks Kurt for all your help and friendliness! More

Customer review re service 2nd and last time I’m doing this review. Service excellent. Very efficient. Seem to always want what’s best for the customer. Professional, know what 2nd and last time I’m doing this review. Service excellent. Very efficient. Seem to always want what’s best for the customer. Professional, know what they’re doing. I trust them to do their very best. I think they always have More

Excellent Staff Everyone in the service department are fast, friendly, and explain everything to you. Downers Grove, IL Nissan is the best. I will continue to tell ev Everyone in the service department are fast, friendly, and explain everything to you. Downers Grove, IL Nissan is the best. I will continue to tell everyone I know. More