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1,746 Reviews of Bill Kay Nissan - Service Center
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March 11, 2019
Quick Oil Change Overall the oil change was fast. Car was also washed before leaving in under 45 minutes. Only negative was that the maintenance minder was not reset Overall the oil change was fast. Car was also washed before leaving in under 45 minutes. Only negative was that the maintenance minder was not reset. More
by gasit6
Verified CustomerEmployees Worked With
Rick Klaves
March 11, 2019
Recall Our car had a dysfunction wth the system and a recall. They woud not give us a car to drive whie the car was being looked at. They did a reset on the Our car had a dysfunction wth the system and a recall. They woud not give us a car to drive whie the car was being looked at. They did a reset on the car, then the error kept coming back. They told us it Thursday night they still needed to find the problem and would keep the car. First thing Friday got a call it was done. They lied to my husband about replacing cameras, the paperwork does not show they fixed them or anything of that nature. Picked up the car and nothing was done. The car has the same problem it started with. We wasted 3 days of our time without a car big enough for our childrens car seats and were stranded only to have nothing fixed. It is a safety hazard and we have only had the car 8 mos. We are beyond furious. More
by MA
Employees Worked With
Michael, John, Rick, Rick Klaves
March 07, 2019
Attention to the little details? Bright my car in for oil change and tire rotation. Dealer recommended a new battery. Other minor stuff taken care of, but the air pressure light w Bright my car in for oil change and tire rotation. Dealer recommended a new battery. Other minor stuff taken care of, but the air pressure light was on when we brought the car in because it was cold outside. The light is still on today. They touched the tires to rotate them. Could someone have checked the tire pressure? Now I have to take time out of my weekend to get this taken care of as it wasn’t done by the dealer the first time More
by KCANDERSEN2
Employees Worked With
Fernando Hidalgo
March 04, 2019
Kind staff and quickly serviced I never have to wait whenever I go there, very courteous staff, the location is very convenient for me as well as serving times to be serviced. I never have to wait whenever I go there, very courteous staff, the location is very convenient for me as well as serving times to be serviced. More
by Grandama Kitty
Employees Worked With
Fernando Hidalgo, Kim Golden
March 01, 2019
The Best The service department is great. I got an appointment when I needed it. The work was done efficiently and well. I was also kept informed as the work p The service department is great. I got an appointment when I needed it. The work was done efficiently and well. I was also kept informed as the work progressed. More
by DARTEEST
Employees Worked With
Jerimy Witt
February 25, 2019
Very profesional and always helpful Always profesional and friendly whoever I Need service on my Nissan Altima. A pleasure to. Come to The the dealer for service since 2013!!!!. I coul Always profesional and friendly whoever I Need service on my Nissan Altima. A pleasure to. Come to The the dealer for service since 2013!!!!. I couldn't ask for more. More
by Bruce
Employees Worked With
All great, Luis Rangel, Khalil Sulaiman, Jerimy Witt, Fernando Hidalgo, Jim Sheedy
February 14, 2019
Customer service Advisors dont seem to care about issues that customers have when car is under warranty, they will not listen to customers issue, and report back to me Advisors dont seem to care about issues that customers have when car is under warranty, they will not listen to customers issue, and report back to mechanic. More
by Stanislava93
Employees Worked With
Fernando Hidalgo, Kim Golden
February 11, 2019
Good work promptly. Service dept rates 5 stars when I go there, fast, pleasant and reliable. But i gave them 4 stars overall because in recent months I have been unable t Service dept rates 5 stars when I go there, fast, pleasant and reliable. But i gave them 4 stars overall because in recent months I have been unable to reach anyone there by phone or email. I get perhaps robot notices saying I might need maintenance. But if I ask by phone and email ok what does my car need? No one ever responds. Gerald Crimmins More
by djcnwest
Employees Worked With
Pedro R, Jerimy Witt
February 11, 2019
Bill Kay Nissan Service Super as Always! My car needed service recently for a transmission issue; I was due for 40K service so I had that done as well. I made an online appointment for 2:30 i My car needed service recently for a transmission issue; I was due for 40K service so I had that done as well. I made an online appointment for 2:30 in the afternoon that same day (super easy to make an online appointment). Once I got there, they checked out the vehicle and identified what was wrong with the transmission and informed me that it was a warranty item, but the part would not be here until the next day; so I was able to get a loaner vehicle from them. Between the inspection, the explanation and securing the loaner car, I was out of there in under an hour. It was a super efficient experience. I have been in that service department many times of the years, and have always found it to be very well run. Fernando and Jerimy were prompt and helpful and took care of everything! More
by gjablonski
Employees Worked With
Jerimy Witt, Fernando Hidalgo
February 11, 2019
Oil Change I came in for an oil change and I received excellent customer service. The service department and sales department are the best. I would recommend Bi I came in for an oil change and I received excellent customer service. The service department and sales department are the best. I would recommend Bill Kay to anyone I know. More
by Diva1976
Employees Worked With
Khalil Sulaiman, Jerimy Witt
