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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,746 Reviews

1,746 Reviews of Bill Kay Nissan - Service Center

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June 15, 2022

My service was completed promptly and quickly. I do wish communication was a little better. More

by HERRERO817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 17, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2022

The reminder for the oil needing change wasn’t turned off. I tried playing with the setting it was a mess. More

by PEGVALAVANIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember
Jun 17, 2022 -

Bill Kay Nissan responded

Pegvalavanis, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

June 15, 2022

Andy and all the guys in the service department were knowledgeable and gave top notch customer service! More

by Kris.jares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Casper, Carl Beckstrom
Jun 17, 2022 -

Bill Kay Nissan responded

Kris.jares, we are glad we could help!

June 15, 2022

Ric in the service department is always so helpful in getting my car in quickly! Always so helpful and I will always go to the dealership! More

by Karen W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Bill Kay Nissan responded

Karen W, thank you for the high star rating!

June 13, 2022

Quick and thorough, let me know as soon as the car was finished. Friendly too. More

by pkkf78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Bill Kay Nissan responded

Hi Pkkf78, we are very happy to have provided you with such a positive experience!

June 11, 2022

Service was attentive, communicative and worked to get extra work needed complete by a specific time needed. Thank you. More

by Samanthajaros1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 10, 2022

Brought car back for the same issue. Highlighted and showed multiple people the issue. No communication until I called and then was told they couldn't do anything. Car in the shop for More

by wykab2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew , Jerimy Witt, Carl Beckstrom
Jun 13, 2022 -

Bill Kay Nissan responded

Hi Wykab2, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I hope your conversation with our service Manager went well.

Jun 13, 2022 -

wykab2 responded

No, noone has spoken to me.

June 10, 2022

The service team is always Top notch! Very friendly, fast, knowledgeable, and I know I can trust their recommendations and assessments! It’s hard to find a place you know you can always More

by CLINTON.SHANKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 13, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 10, 2022

Everyone is very nice! It is natural and friendly here while buying a car. I recommend it. More

by terilavelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carlos
Jun 13, 2022 -

Bill Kay Nissan responded

Hi Terilavelle, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

June 09, 2022

Great service! Helpful and efficient . Rick was friendly, tracked down the needed part and had the car fixed before the time promised! More

by SERANKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

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