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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,746 Reviews

1,746 Reviews of Bill Kay Nissan - Service Center

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June 03, 2022

Always a nice experience when I stop by. Jerimy is always friendly and quick to resolve any issues. More

by carrie.clements
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 06, 2022 -

Bill Kay Nissan responded

Hi Carrie.clements, we are very happy to have provided you with such a positive experience!

June 03, 2022

I got a coolant flush here and 10 days later, while getting my brakes checked, I was told had coolant leak that needed to be fixed. I wanted to come back here, so it can be fixed, but I can’t even get More

by white.ricky93826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerimy Witt
Jun 06, 2022 -

Bill Kay Nissan responded

White.ricky93826, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Just left you voice mail if you could please call me Owner Loyalty Manager at 630-969-3200 ext. 1221

June 02, 2022

Fast service. Very Nice and knowledgeable service center employees. Washed my car when they were done!!! More

by Smsheetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Jun 02, 2022 -

Smsheetz responded

Thank you for your consistent high quality service throughout the years!

June 01, 2022

Did the required work for a oil change and wheel alignment as promised in time and cost. More

by BRVELDMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Jun 02, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 01, 2022

My service engine soon light was on and they had my car diagnosed & fixed in under an hour. More

by sjspieth2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 02, 2022 -

Bill Kay Nissan responded

Hi Sjspieth2003, we are very happy to have provided you with such a positive experience!

May 31, 2022

Great service, always fast and convenient. I'll continue to use them. 15 word minimum... More

by SKARBEKSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Jun 02, 2022 -

Bill Kay Nissan responded

Hi Skarbekster, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

May 31, 2022

Great communication. No hidden charges. They don’t try to upset you on anything and always offer coupons and discounts when available. More

by EJBAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Bill Kay Nissan responded

Ejband, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

May 30, 2022

Always providing quality customer service. The service is always helpful and are an amazing crew More

by Keya616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
May 31, 2022 -

Bill Kay Nissan responded

Keya616, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

May 27, 2022

Always trying to up sell the maintenance. Recommending to hinge that I know for a fact are not needed. More

by Mb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ric Funston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Golden, Carl Beckstrom
May 30, 2022 -

Bill Kay Nissan responded

Hi Mb, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

May 26, 2022

Staff was great! Service was done in less time than I thought it would take..Just wished car got a wash.. More

by Buttny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
May 30, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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