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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,746 Reviews

1,746 Reviews of Bill Kay Nissan - Service Center

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May 09, 2022

Very nice and clear on the phone. The repairs needed were done in good time. More

by Caleb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
May 10, 2022 -

Bill Kay Nissan responded

Hi Caleb, we are very happy to have provided you with such a positive experience!

May 08, 2022

This is the best Auto Service that I have been to in my 70 years. Competent, friendly and efficient employees. Thank you More

by gmbehrens6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I wish I could remember names there but my memory is shot lately. Next time I'll take a photo.
May 09, 2022 -

Bill Kay Nissan responded

Hi Gmbehrens6, we are very happy to have provided you with such a positive experience!

May 09, 2022 -

gmbehrens6 responded

gmbehrens@gmail.cim

May 06, 2022

They made a bad situation turn out really good. And the customer service was amazing. I hade a very bad opinion of Nissan and they really turned it around. Thank You! More

by Zthames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Kim Golden, Carl Beckstrom, Fernando Flores
May 06, 2022 -

Bill Kay Nissan responded

Zthames, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

May 06, 2022

They were Very helpful, courteous and let me know exactly what needed to be done. I was surprised my car had not been washed after service More

by csrk9493
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
May 06, 2022 -

Bill Kay Nissan responded

We are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

May 06, 2022 -

Bill Kay Nissan responded

Your wonderful feedback and rating mean a lot to us. Please I apologize for your vehicle not being washed. Please call me DONNEI JORMAN OWNER LOYALTY MANAGER AT 630 969-3200 EXT 1221, I will take care of that issue.

May 06, 2022

Great service and thank you because all the time I do service on my car at Berman’s mid city Nissan and they trays to charge me for every rear suspension part on my car. More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
May 06, 2022 -

Bill Kay Nissan responded

Thank you, JR for your outstanding star rating.

May 06, 2022 -

JR responded

juanjreyes5@gmail.com Thank you for saving me money on parts and labor.🙏

May 04, 2022

Service has been great. In and out. No pushy sales pitches. U should replace. Which i thought was due. So great job. More

by krf1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
May 06, 2022 -

Bill Kay Nissan responded

Hi Krf1012, we are very happy to have provided you with such a positive experience!

May 04, 2022

Excellent everything worked very fast, when the service was in less than an hour they called me to pick it up that it was ready, I liked it a lot More

by Kennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
May 04, 2022 -

Bill Kay Nissan responded

Thank you, Kennedy for your fantastic star rating and kind words.

May 03, 2022

Came in for an oil change and tire rotation. Got some touch up paint, talked with parts department, good information, paid my bill. Was in and out around 45 minutes. Friendly service and they wa More

by cgusarmy91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Flores
May 04, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 02, 2022

The staff is always friendly and swift. Most importantly they get it right the first time. More

by jhevans51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
May 04, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

May 02, 2022

I paid $170. 00 and nothing was found but a battery issue. The car again today had issues starting. Once I got on the highway the car sputter badly unitil I got ho More

by NOLANB7
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Bill Kay Nissan responded

NOLANB7. Please if you could call me DONNIE JORMAN OWNER LOYALTY MANAGER at 630-969-3200 ext. 1221. Just left you voice mail message.

May 04, 2022 -

NOLANB7 responded

Let me get hold of you later today

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