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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,746 Reviews

1,746 Reviews of Bill Kay Nissan - Service Center

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April 19, 2022

Excellent service with detailed information about what needs to be fixed during the service or next time Nice people. More

by MHGARCIA65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Bill Kay Nissan responded

Mhgarcia65, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

April 18, 2022

I didn’t like the service in my previous service, representative said in next service you need to change the air filter, and when I asked to change the air filter, and tire rotation he said it’s good More

by sachin Sharma
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No
Apr 19, 2022 -

Bill Kay Nissan responded

Please accept our apology for the misunderstanding and thanks for talking with me.

Apr 19, 2022 -

sachin Sharma responded

Thanks for the acknowledgment! I really appreciate that you call and resolve the communication!

April 18, 2022

I had a great experience. Rick was very nice and helpful. I'll definitely come back again. Thank you. More

by a.cbryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Bill Kay Nissan responded

Hi A.cbryant, we are very happy to have provided you with such a positive experience!

April 18, 2022

Rick is amazing. The time from start to finish was perfect and the price was very reasonable More

by massenrose2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Bill Kay Nissan responded

Hi Massenrose2001! We're so happy we were able to help you out!

Apr 19, 2022 -

massenrose2001 responded

I always am

April 17, 2022

The best service ever! I ever experienced in any other dealerships I would recommend others More

by Leonor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Apr 18, 2022 -

Bill Kay Nissan responded

Hi Leonor, we are very happy to have provided you with such a positive experience!

April 15, 2022

Oil change was quick car was ready when promised. everyone especially Jerimy very polite and courteous More

by Robin Olszewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier was very polite, Jerimy Witt
Apr 15, 2022 -

Bill Kay Nissan responded

Thank you for your outstanding star rating.

April 14, 2022

My service representative was great. He was very Friendly and efficient. Only wish I didn’t have to wait to get my dim headlights changed but it wasn’t his fault. More

by DLMULV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Bill Kay Nissan responded

Dlmulv, your wonderful feedback and rating mean a lot to us.

April 13, 2022

Very friendly customer service agent. Quick service. Good feature of SMS reminder for the next service. Clean environment. Reasonable price. More

by larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 13, 2022

I never had such a great service in a dealership like what I received by Rick at Bill Kay Nissan of Downers Grove Rick deserve million stars 🌟 thanks for the outstanding service Rick and I wish ever More

by Sinan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Bill Kay Nissan responded

Hi Sinan, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

April 12, 2022

Great service in and out in less than an hour, also dealer provided coupons/incentives and cut my bill by almost 50%. Side note: Requested service via on-line app which was very easy to use. More

by TYORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Apr 13, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

Apr 13, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

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