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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,746 Reviews

1,746 Reviews of Bill Kay Nissan - Service Center

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February 18, 2022

I was told they fixed the nail in my tire when they did my oil change but they didn’t. I had to come to discount tires to see if it can be fixed, and they showed me it wasn’t patched correctly. Now I’m out More

by ashiya0901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ric Funston
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Bill Kay Nissan responded

Ashia, we're disappointed to hear of the negative experience you had at our location. I just tried to phone you left message Please if you would call me back Donnie Jorman Owner Loyalty Manager 630-969-3200 ext.1221

February 17, 2022

The turn around time on a vechile is fast. The updates where the service is at are great More

by DEBCAMPAGNA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Feb 17, 2022 -

Bill Kay Nissan responded

We are very happy to have provided you with such a positive experience!

February 17, 2022

Great service as usual thank you for everything you guys do and thank you bill kay More

by Mero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Bill Kay Nissan responded

Thank you for your fantastic star rating.

February 17, 2022

Excellent service! I called Tim in service with a brake light out and he got me in within five minutes. Awesome service! More

by JACANDJER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim in service
Feb 17, 2022 -

Bill Kay Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

February 17, 2022

Fast , courteous and friendly. . Efficient .they didn’t rinse my car but it was going to start raining. So it didn’t really matter. More

by lyons4075
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Bill Kay Nissan responded

Thank you for your outstanding star rating! And please except our apology about the car wash.

February 17, 2022

When they set an appointment time they keep to it, and they are accurate about the time it takes to complete the repair. Their technicians know how to fix problems the first time. They fully explain what More

by john.e.north
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 16, 2022

Always very accommodating and quick turnarounds after making appointment online. Kept up to date on what was being worked and recommending work that was needed. Not pushy and listened to my concerns More

by jmg523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Adrienne Salazar
Feb 17, 2022 -

Bill Kay Nissan responded

Hi Jmg523, we are very happy to have provided you with such a positive experience!

February 16, 2022

I’ve always get great customer service here. Staff is always wonderful and nice. Tim always make me laugh. Even calling I get wonderful customer service while making an appointment. More

by L007J007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, Carl Beckstrom
Feb 17, 2022 -

Bill Kay Nissan responded

L007j007, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

February 16, 2022

I always receive good service every time I go. I greatly appreciate the coupons as well! More

by jennifer.borst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Feb 17, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

February 16, 2022

Dealership with exceptional customer service with friendly and helpful staff and reasonable price for any car repairs. More

by Iva Stava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Bill Kay Nissan responded

Iva Stava, thank you for your kind words and this wonderful review!

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