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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,746 Reviews

1,746 Reviews of Bill Kay Nissan - Service Center

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February 15, 2022

Great, welcoming dealer. First visit and Ric made me feel I was portent. He took car of my car RECALL pretty quickly Nice ow- up More

by Goodservice
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Bill Kay Nissan responded

Hi Goodservice, we are very happy to have provided you with such a positive experience!

February 14, 2022

Poor communication with the staff in the service department. I had to do the following up with them to see what was going on with my car. More

by Kkrucek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carl Beckstrom
Feb 14, 2022 -

Bill Kay Nissan responded

Please accept our apology for what appeared to be a lack of concern from the service department they had a very hard time dealing with insurance company on your repair. Please if you would we would like a chance to try and makeup for this experience .

February 14, 2022

Service team was generous, helpful, and knowledgeable. They only charged me for what I asked for and brought any concerns to me directly with suggestions of a solution More

by BGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Feb 15, 2022 -

Bill Kay Nissan responded

Hi Bgreen, we are very happy to have provided you with such a positive experience!

February 14, 2022

Amazing and good service and care about their customers I’m really satisfied about what they are doing More

by firassuccar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Bill Kay Nissan responded

Firassuccar, thank you for your kind words and this wonderful review!

February 12, 2022

Prompt check in and service was done quickly!Cheerful Prompt check in and service was done quickly! Cheerful employees! Great to see in this tough world More

by CHERYLGRAM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Bill Kay Nissan responded

Cherylgram4, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

February 12, 2022

Evrything was well until the finance office. Not falling again for buying the products offered at financing. More

by TEACHERABNER89
Recommend Dealer
Yes
Employees Worked With
Randall Caldwell
Feb 14, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 12, 2022

Always have had exceptional customer service from Bill Kay Nissan. Bill Kay Nissan staff treat their customers with professionalism and and integrity. More

by TSCHOEN2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
February 12, 2022

Great service in a safe and clean environment. They always make sure I understand what work is being performed on my car! More

by leannevg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Feb 14, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

February 11, 2022

Service dept is great. Have taken my Versa, than Juke and now Rogue exclusively to Bill Kay. Very pkeased More

by BSTBRICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Feb 14, 2022 -

Bill Kay Nissan responded

Hi Bstbrich, we are very happy to have provided you with such a positive experience!

February 11, 2022

Always very professional and helpful when it comes to the many options available when having your vehicle serviced. More

by rmj92606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Feb 14, 2022 -

Bill Kay Nissan responded

Rmj92606, we're happy to hear you had such a positive experience with our team!

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