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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,746 Reviews

1,746 Reviews of Bill Kay Nissan - Service Center

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September 23, 2021

The place is nice and neat, I had scheduled appointment and once I walked in the place the assistant was already waiting for me. More

by Fauzenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Golden
Sep 23, 2021 -

Bill Kay Nissan responded

We are very happy to have provided you with such a positive experience!

September 23, 2021

I brought my car in to get a few warranty parts replaced and Rick was thorough in explaining what would get done and was generous with replacement parts. Thanks! More

by NATALIE.SAPPHIRETRUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Bill Kay Nissan responded

Thank you for a excellent review.

September 23, 2021

Very professional and thorough service from the staff at Bill Kay Nissan. Ric assisted and I was transparent with any costs or discounts available. More

by LGILBERT907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Bill Kay Nissan responded

Thank you, For your Outstanding overall star rating.

September 22, 2021

Very friendly and fast service , clean building and Wif, bottled water and coffee. Thanks again More

by GUE2301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Bill Kay Nissan responded

Gue2301, thank you for the high star rating!

September 22, 2021

I'm very happy with the service I rec'd. I thought I knew what the problem was and it was going to be an expensive repair. They diagnosed the issue quickly, and it was something else entirely and the More

by jconroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Sep 23, 2021 -

Bill Kay Nissan responded

Hi Jconroy, we are very happy to have provided you with such a positive experience!

September 22, 2021

I went in for a routine oil change which I have a pre-paid maintenance agreement for however while the service staff was very nice, Bill Kay did not accept my pre-paid maintenance agreement for both More

by Hajar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Bill Kay Nissan responded

Thank you for answering all my question during our phone call. I would like to apologize for any misunderstanding.

September 21, 2021

I have been coming to Bill Kay Nissan since 2015. They are reliable, honest, friendly. The only time I would go elsewhere is if the service prices are better More

by Pbzsanders230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Sep 22, 2021 -

Bill Kay Nissan responded

Pbzsanders230, thank you for the high star rating!

September 20, 2021

Excellent service! Always goes above and beyond to assist. This is my 2nd Nissan bought at Bill Kay. When choosing our next car, we definitely look at a Nissan again. More

by ssostak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Sep 20, 2021 -

Bill Kay Nissan responded

Thank you, Outstanding overall star rating.

September 19, 2021

I was satisfied with the service I received. It was done quickly & everyone I dealt with was friendly & professional. More

by KATHYBURTON4
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Bill Kay Nissan responded

Kathyburton4, we are glad we could help!

September 18, 2021

Done regular service very well just in hour including tire rotation, nail removal. Thanks to Ric for applying coupons he had so I ended up paying less than I expected and he did complimentary car wash More

by venu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Bill Kay Nissan responded

Venu, thank you for the high star rating!

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