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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,746 Reviews

1,746 Reviews of Bill Kay Nissan - Service Center

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March 19, 2021

Jeremy was the greatest!!! I always want him to take care of the service on my vehicle! Awesome! I needed something done to my car under warranty and he put me into a loaner right away so I wouldn’t have to More

by michellebrooks1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Mar 20, 2021 -

Bill Kay Nissan responded

Hi Michellebrooks1992, we are very happy to have provided you with such a positive experience!

March 18, 2021

They did a good job with my repair but my door has a ding that was not there before. They're going to fix it. More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Jerimy Witt
Mar 20, 2021 -

Bill Kay Nissan responded

Hi Cj, we are very happy to have provided you with such a positive experience!

March 18, 2021

Ric was amazing! He was very kind, professional, and helpful at explaining all issues. I really appreciated how he went above and beyond to make me feel comfortable with all the repairs my Nissan needed More

by maureen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Bill Kay Nissan responded

Thank you Maureen, So very glad we could help.

March 16, 2021

I felt that Rick really showed a concern for me and my car. He did a outstanding job representing Bill Kay and building a trust. More

by AnthonyAdelphia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Bill Kay Nissan responded

Thank you for a outstanding review!!!!!!!

March 16, 2021

Every time I bring my car there for work to be done, the work gets done right and I feel that I can TRUST this service department! More

by Karen W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Bill Kay Nissan responded

Very kind words thank you. And thank you for a great star rating.

March 16, 2021

I’ve always received excellent service from the staff and will continue to do business with them. They are always prompt, courteous, and communicate well. More

by THEODOREGAFFNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Mar 17, 2021 -

Bill Kay Nissan responded

Hi Theodoregaffney, we are very happy to have provided you with such a positive experience!

March 16, 2021

I was in and out - great job by the service team. Jerimy was on top of the process and kept me informed by text message. More

by CLARK.TOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Mar 17, 2021 -

Bill Kay Nissan responded

Hi Clark.tom! We're so happy we were able to help you out!

March 14, 2021

I love the service at this place. I had some bad service at a different Nissan dealer but this place is always great. I always deal with Ric at service since he is so nice & always helpful . More

by Liz
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Bill Kay Nissan responded

Thank you very kind words and fantastic star rating.

March 12, 2021

Clean, hospitable and timely services 👌for completing the recall. They estimated two 1/2 hours, but completed the service one hour earlier. Thank you for a job well done. More

by taurus16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Mar 13, 2021 -

Bill Kay Nissan responded

Thank you taurus16 for a incredible star rating.

March 11, 2021

As usual The Service Department diagnosed the problem and fixed it right the first time and completed by the time it was promised. Thanks all. More

by jganails@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Mar 12, 2021 -

Bill Kay Nissan responded

Hi Jganails, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

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