Bill Knight Ford

Joe Cyr in service was amazing and did an amazing job when my company took our F350 in for service. Great communication and friendly service, highly recommend you give them a try you wont be sorry when my company took our F350 in for service. Great communication and friendly service, highly recommend you give them a try you wont be sorry More

I called about a vehicle on Friday the 5th. Jacob answered and told me it was available and pushed for me to make an appt. I was driving an hour and a half so I made an appt for the next day. H Jacob answered and told me it was available and pushed for me to make an appt. I was driving an hour and a half so I made an appt for the next day. He told me in text more than once that if I would come they would hold it for me. He tried to pressure me by saying someone else wanted it so I said I would wait until I knew if it sold or not and he assured me that his manager said they would hold it for me once I was on my way. I started out Saturday morning after him once again assuring me it was available and saying that he cleared it with the manager that they would hold it. I made it within a few minutes of the dealer and the manager called and said "he had just made it into work at 12:20" LOL "and that somehow someone else had made an appt and he hadn't caught it since he was just now crawling into work. Anyway they sold it out from under me and wasted 3 hours of my day. Dealers like this are a joke and do this stuff way too much. Bunch of liars that give all other dealers the bad wrap they have. What a joke dealer. Don't recommend and definitely don't recommend Jacob More

The sales process with Ty went very well and he was super helpful. Everything past that has been a terrible experience. The brand new vehicle came with the back door broken. We left it with them for two week helpful. Everything past that has been a terrible experience. The brand new vehicle came with the back door broken. We left it with them for two weeks while on vacation to come back to them telling us “they never looked at it”. So we took the car and made an appointment. Brought it back to them saying they again aren’t going to look at it for 5 days-even though we made an appointment, and they have no loaners. What person can go an unknown amount of time without a car? The most frustrating part is how much time it’s spent there and their lack of urgency or willingness to fix their brand new car they sold off the lot broken. Very disappointing. I do not recommend them at this point. More

What can I say about bill knight ford service? A simple insurance claim turnd into a two month nightmare. Forget the details. You do not want this to happen to you. Unless you don't care about not A simple insurance claim turnd into a two month nightmare. Forget the details. You do not want this to happen to you. Unless you don't care about not having your car. As a parting gift an AC system that has never not worked. Perfectly. All of a sudden does not work at all. Hmm. He says I know what is wrong. It's a coincidence. It went out sometime when it was sitting here for 2 months. Or maybe the instant she stopped driving it. Or. Now check this out. While she was driving home she tried to turn on the air but mistakingly opened the rear door which caused her to panic so she opened the hood, the hood flew open, a resident of the ISS 5 hours ago dropped a thimble of air, which crashed into her AC system destroying everything. Coulda. Try K.C. Automotive More

Took my truck in on a Thursday, and had to call on Tuesday to find out where it was. Then I was told they were going to try to get to it that day with 3 in front of me. Which means another day. I ha Tuesday to find out where it was. Then I was told they were going to try to get to it that day with 3 in front of me. Which means another day. I had them bring it back. More

This is for the Bartlesville dealership What a nightmare experience! I feel like I experienced old school bait and switch. The salesman either flat out lied to me or I am not sure what. I sp nightmare experience! I feel like I experienced old school bait and switch. The salesman either flat out lied to me or I am not sure what. I specifically asked what the difference was between a base model and a premium. He said let me check and went inside to check. He came back out and he told me that upgrading to the premium provided extended range. I based my ENTIRE purchase decision on this detail. This was not the case. The premium vehicle I purchased does not have the extended range. Please do not trust their salesmen and just drive to Tulsa if you need a Ford. More

Have dealt with Bill Knight Ford for over 20 years. Never had issues, always going out of their way to find me exactly what I wanted or needed. They have really increased their service department. Mak Never had issues, always going out of their way to find me exactly what I wanted or needed. They have really increased their service department. Make an appointment, drop it off, and pick-it up, or better yet call them and they come to you with no extra charge. More

We have loved Bill Knight Ford for many years, but over the last 3 years they have declined considerably in their service department. it has now gotten to the point where they are largely unavailable for e the last 3 years they have declined considerably in their service department. it has now gotten to the point where they are largely unavailable for even a quick oil change. Recently, we called about a check engine light warning on my truck. we were given an appt for over 2 weeks away,. When the appt time came, we were told it would be another 3 to 5 business days to have it diagnosed. What was the appt for? Certainly not to be given another 3 to 5 days without the vehicle, just for diagnosis. We decided to try another Ford service department. Got it in in a timely manner, they had a diagnosis the next day, fixed the problem and we were on our way. Bill Knights service department used to be top of the list. It is now a place we dont ever intend to take our vehicles to again. Just not worth the hassle we have experienced time and time again over the last 3 years. There was a time that we were willing to go somewhere else to buy our next vehicle and our positive Bill Knights service department experiences made us reconsider. Now there isnt even a reason to go back to them for the purchase of a new car. So disappointed as we have been with them for many years. but after the service departments performance time and time again, being so bad, it leaves me with little choice. I sent a complaint to Bill Knight, outlining all of these problems. What I received was a phone call from a salesperson saying they understand I wanted to talk about a new car. Wow!!! More

Bill Knight Ford is our go to dealer. They are the best in customer service coming up with ways to make ownership easier. They came to my work and changed my oil, topped off all fluids an They are the best in customer service coming up with ways to make ownership easier. They came to my work and changed my oil, topped off all fluids and rotated my tires!! More

Helpful, friendly and courteous service. Good communications with customer. Prompt service and good estimate of costs. Good communications with customer. Prompt service and good estimate of costs. More