Bill Kolb Jr. Subaru

They have terrible customer service and bad mechanics... They have terrible customer service and bad mechanics... I purchased a used 2002 Subaru WRX from them. I asked for their mechanic to look at the cl They have terrible customer service and bad mechanics... I purchased a used 2002 Subaru WRX from them. I asked for their mechanic to look at the clutch before I purchased it and they said they would. I came back a few days later and the sales man said "The clutch looks fine our mechanic looked at it." Well 5 days after purchasing the car, the clutch slips when fully engaged in 3 and 4 gear when I hit boost under wide open throttle. It is as I expected... the clutch is bad. The sales man says it was fine when I left and I am going to have to pay out of pocket because its a wear item and not covered under their warranty... In addition to that their "good" mechanics failed to feel a rough idle and failed to see the motor sitting about 1/2 inch lower on one side. I only noticed it after I drove the car a second time when I got home. One of the motor mounts is most likely shot. More

Lots of choice on pre-owned in stock. No Haggle pricing. Car fax handed over on request. Good follow up after sale. Rick Stockton did a good job on the sale. Low pressure, but very informative. On a ve Car fax handed over on request. Good follow up after sale. Rick Stockton did a good job on the sale. Low pressure, but very informative. On a very cold night, he had 3 cars we were interested in warmed up and waiting in the service garage for us to look at. More

We made a couple of preliminary scouting visits and then came back ready to buy. We were served by a different sales person each time since the prevoius ones were busy and we had not made an appointment. came back ready to buy. We were served by a different sales person each time since the prevoius ones were busy and we had not made an appointment. However, each was conscientious, respectful, and anxious to please. None were the typical commission-driven car sales people. Sam Texler spent a lot of time showing us the used and new options, explaining the differences, and answering all our questions. He also halped us crunch tghe numbers on 3 options that we narrowed things fown to. He was supportive in getting us a reasonable price for our trade-in and in trying to find a way to make a 2nd car work. The final session with the "finance/business manager" was reasonable, without too much pressure to sign up for extended warranties, etc. Overall a very satisfactgory experience. More

I needed a new car on a limited budget. Sales Consultant, Richard Knel, was a reassuring gentleman throughout the process. He worked with my wife and me patiently listening to our needs and detailing a varie Richard Knel, was a reassuring gentleman throughout the process. He worked with my wife and me patiently listening to our needs and detailing a variety of options. When money became a top priority, he introduced the idea of a low mileage pre-owned car. We found a 2010 model with everything we wanted plus some options for just over $20,000. The next morning, I returned to look at the car in daylight. No one was available to work with me. An elderly gentleman behind the counter stood up and escorted me outside to find the selected vehicle. It was Bill Kolb, Jr. himself! He was very positive and helpful. Paul Spiegel was efficient and very clear in going over all of the financing details. I will return to this dealer for my next car, too! More

Our Salesperson, Jerry Taylor, was terrific and made the purchase of our first Subaru very easy. He is knowledgeable, friendly and was a pleasure to work with, and we will certainly work with him again when purchase of our first Subaru very easy. He is knowledgeable, friendly and was a pleasure to work with, and we will certainly work with him again when we purchase our next Subaru. He showed us many cars that fit all our criteria and gave clear, easy to understand answers to all our questions. More

I found Sam to be a very acooperative in helping me find I found Sam to be a very acooperative in helping me find the right car. He was very up front and anseward all of my questions and was very helpfull I found Sam to be a very acooperative in helping me find the right car. He was very up front and anseward all of my questions and was very helpfull in explaning all the features of the car. Sam was great! I have a will reccomend him to my friends. More

Rick is a fantastic sales representative. He was very friendly and patient while we spent several weeks picking out our new to us car. The no-haggle policy of Bill Kolb Jr. Subaru completely took away th friendly and patient while we spent several weeks picking out our new to us car. The no-haggle policy of Bill Kolb Jr. Subaru completely took away the discomfort often felt when interacting with a salesperson. This dealership's prices are the lowest around- even when you consider the potential amount taken off after stressfully haggling with other dealerships. Paul Speigel was the finance guy we worked with. He worked with me to get my payment to within my comfort zone, and even made a last minute change over the phone for me after I had left the dealership. I'm not quite sure why people have complained about Bill Kolb Subaru. Did they have unrealistic expectations? Their 30 day return policy was fully explained to me before purchasing my car (if you return a car, you then pay Kelly Blue Book value for your new car choice- this makes sense to me. They have to be able to recoup some money to get the originally purchased vehicle ready to be re-sold again- now with up to 500 more miles on it). I felt no pressure from my salesperson, Rick Stockton, or my financer, Paul Spiegel. I went into the dealership having done lots of online and other dealership research, so I knew exactly what I wanted. I visited Bill Kolb Jr Subaru three times before making my purchase. Oh, and did I mention Rick drove an hour to deliver my new car to me- with a full tank of gas! I couldn't be happier, and plan to buy my next car from Rick as well. More

Kolb Subaru has the lowest priced used Subaru selection in ny! I looked everywhere online before I drove 100 miles to visit Kolb Subaru! When I arrived I was shocked how many cars they had on the lot! Stua in ny! I looked everywhere online before I drove 100 miles to visit Kolb Subaru! When I arrived I was shocked how many cars they had on the lot! Stuart was very helpful in finding my used 2008 wrx! Of course the paper work takes time but I'm very excited about my new purchase! No haggle on the price ,it was what it was online and the lowest priced Subaru wrx I found on the net! I will be back for my first service soon! Even though I'm 100 miles away I will go back just for and oil change! Thanks a Bunch guys for running a great place! More

Sam is the best sales rep!Very friendly and professional. Over the past 7 years we have bought 5 cars from him. We have recommended him to others who also have been satisfied. The service has also Over the past 7 years we have bought 5 cars from him. We have recommended him to others who also have been satisfied. The service has also been great. The fact that they are located next to a bike/walk trail makes going there (40 miles) enjoyable. More

I leased a 2007 Tribeca, the dealership is the typical 'we dont give our sales guys any say in the negotiation and will leave you sitting while we talk to the business mananger' place. Luckily, I had pri 'we dont give our sales guys any say in the negotiation and will leave you sitting while we talk to the business mananger' place. Luckily, I had priced out the car first. The real pain is dealing with the service, between constantly pushing to get service done, and wanting the car in for everything, there is no simple communication. I have brought the car in for head light changes twice(under warrantee), but when I go its a list of lists saying what I need to get done on the car, trying to push me to do more than I brought it in for. They even 'threatened' that I would be charged for services when I return the lease if I did not get the services performed there. Also, dealing with them on the phone is not easy. For example, I knew the car needed brakes, 45k on the original set. I called for an estimate, and I use the word estimate because I was only looking for an approximation of costs (brakes, rotars, fluid change). It was like pulling teeth to get an answer because 'he didnt know what needed to be done'. Which, in the end proves my point. What else can he try to get me to do for the vehicle. Finally, their quarterly phone calls for getting you to come in, a bit tacky. Probably will not get another Subaru, if I did, probably would not be from Kolb. More