Bill Kolb Jr. Subaru

My experience at Bill Kolb Subaru was exceptional. Everyone I encountered was polite and professional. The work I had done took 30 mins tops. A very efficient service center and it was spotless and ve Everyone I encountered was polite and professional. The work I had done took 30 mins tops. A very efficient service center and it was spotless and very comfortable. Anthony C., my service advisor was a pleasure to work with! More

Jessica and the service person was attentive, personable and professional. The service was done quickly. and professional. The service was done quickly. More

BillKolb is a great dealership. I worked with Howard Bonfield to buy my crosstrek and he made the process go as well as possible during this supply chain crisis. I got a great rate on my extended warran Bonfield to buy my crosstrek and he made the process go as well as possible during this supply chain crisis. I got a great rate on my extended warranty as well. More

They sure know how to sell cars - cars that are defective. I bought a used 2018 forester from them a little over a year ago. Worked remotely for most of 2020-2021 so drove it very little. Brought i defective. I bought a used 2018 forester from them a little over a year ago. Worked remotely for most of 2020-2021 so drove it very little. Brought it for routine service and multi-point inspections. Conveniently nothing was ever found to be wrong until the week the 60,000 mile warranty was over (I bought the car at 56,000 and change). Any time I go in for service the team is rude, defensive, blaming, argumentative and extraordinarily unhelpful. I am currently dealing with a car that won’t pass inspection (can’t get it inspected at Subaru because their machine is down - so I went to the mechanic Subaru has personally been referring people to). Need new control arms and brakes - again, none of this came up in the numerous multi-point inspections, the last one being a month or two ago. According to “service” department, the demise of these parts could have happened between that time. Well let me tell you that looking underneath the car you can see the corrosion- that doesn’t take place overnight. Clearly customer service, satisfaction and safety are NOT a priority with these people. Everything is a battle. Everything is the customer’s fault. Thus I am now paying for a car that is dangerous to drive. The only option of getting to work is paying for a rental in addition to a car payment. Was told by “service” department that I have to bring it to them so they can look at it (was literally there yesterday) and then they will put in a claim for the parts IF they decide they find something wrong with it because they can’t take “my” mechanics word for it ( you know, the mechanic they’ve been sending people to). So where does that leave me? Out of money, out of work, and completely out of patience or anything complimentary to say. Avoid, avoid, avoid!!!! More

The best Subaru dealer around. This is my 5th car. Joe and Mel are great! and Mel are great! More

Service was good looked into my concerns. Although instead of taking 1-1/2 hours it took 2 1/2 hours to complete. instead of taking 1-1/2 hours it took 2 1/2 hours to complete. More

Danielle is an excellent service representative and when I purchased the car in March of 2021 it was a great experience which is not how I have described past car buying I purchased the car in March of 2021 it was a great experience which is not how I have described past car buying More

Danielle at Bill Kolb was great! I love going there and working with them and they did not disappoint this time either. It was easy, Danielle was extremely helpful and communicative. I waited inside and w working with them and they did not disappoint this time either. It was easy, Danielle was extremely helpful and communicative. I waited inside and was done in less than an hour. They did great work! More

Finding a person or a company that treats you like a valued customer and goes above and beyond is rare these days but Danielle did exactly this along with her experienced, highly trained technicians to valued customer and goes above and beyond is rare these days but Danielle did exactly this along with her experienced, highly trained technicians to fix the problem with our car. Thank you so much! More

Joe and John were amazing to work with . We had an amazing experience and would recommend bill kolb jr Subaru to friends and family . They are truly a class act from start to finish. amazing experience and would recommend bill kolb jr Subaru to friends and family . They are truly a class act from start to finish. More