Bill Luke Marana

As a car buyer, My experience left me disappointed and frustrated. I purchased a "new" car (5,000 miles) from the Bill Luke Marana used car dealership, excited about the prospect of driving off with a rel frustrated. I purchased a "new" car (5,000 miles) from the Bill Luke Marana used car dealership, excited about the prospect of driving off with a reliable vehicle. However, my enthusiasm quickly waned when I realized that I wouldn't receive a second backup key. Here’s why this situation was less than ideal: 1. Lack of Preparedness: When you buy a "new" car, you expect the dealership to be well-prepared. Unfortunately, in my case, they failed to provide a second key. It’s not like I was asking for something extravagant—I simply wanted a basic necessity. 2. Risk of Losing the Only Key: Having just one key is nerve-wracking. What if I misplace it? What if it gets stolen? Suddenly, my joy of owning a new car turned into anxiety about safeguarding that single key. 3. Costly Replacement: The dealership’s response? “You can always get a replacement key later.” But here’s the catch: getting a replacement key is expensive. It involves specialized programming equipment, and the dealer charges a premium for it. Why should I pay extra for something that should have been included? 4. Customer Service Letdown: When I raised my concern, the dealership’s attitude was lackluster. They brushed it off as if it were a minor inconvenience. No apologies, no effort to rectify the situation—just a dismissive response. In summary, my car-buying experience was marred by the absence of a second backup key. It’s disappointing that a dealership, which prides itself on customer satisfaction, fell short in such a basic aspect. If you’re considering buying from them, be aware of this potential pitfall. As for me, I’ll be looking elsewhere for my next car purchase. More

Exceptional service! Helped me find a great deal on a car! A straight to the point, no nonsense guy. Helped me find a great deal on a car! A straight to the point, no nonsense guy. More

Bill Luke Marana was absolutely amazing. Everyone in there is so welcoming and nice. We had Nick as our salesman and he was fantastic! Everyone in there is so welcoming and nice. We had Nick as our salesman and he was fantastic! More

Everyone was really nice and our sales person helped us out on the car we wanted I would highly recommend this place and our sales person again out on the car we wanted I would highly recommend this place and our sales person again More

David was awesome! Valeria was also helpful. Patrick was very nice. Thank you so much. Valeria was also helpful. Patrick was very nice. Thank you so much. More

Rolando and his tram were attentive and transparent during our visit. We were ready to leave the deslership since we had other vehicles in mind at other dealerships. However, they worked with us and ul during our visit. We were ready to leave the deslership since we had other vehicles in mind at other dealerships. However, they worked with us and ultimately ended up earning our business. More

Great customer service. Friendly and personable and honest. Would recommend to all! Will come back. Friendly and personable and honest. Would recommend to all! Will come back. More

Great salesman. Was not pushy and was very considerate to my needs. Will come back in the future. Was not pushy and was very considerate to my needs. Will come back in the future. More

I worked with Nick H. He is very professional, patient, and provided recommendations and answers to all my questions. Overall great experience, I'd definitely work with hi He is very professional, patient, and provided recommendations and answers to all my questions. Overall great experience, I'd definitely work with him and the team again! More