Bill Luke Marana

Everyone was very friendly and helpful! They made it as quick and seamless. We left the house to go look at a truck which wasn’t what we thought and ended up driving away in something we di They made it as quick and seamless. We left the house to go look at a truck which wasn’t what we thought and ended up driving away in something we didn’t know we love and then decided upgrade the other car too More

Dominic was professional and very thorough. He explained everything and made sure we were totally satisfied with everything. He explained everything and made sure we were totally satisfied with everything. More

Very professional - Diana was very helpful without wasting a lot of our time.- told us what they had in stock and what was in transit. wasting a lot of our time.- told us what they had in stock and what was in transit. More

David and rocky are the best. They were so helpful in getting me the best deal on a car I had my eye on. They were so nice, not pushy at all. Best car buying experience ever They were so helpful in getting me the best deal on a car I had my eye on. They were so nice, not pushy at all. Best car buying experience ever More

As a car buyer, My experience left me disappointed and frustrated. I purchased a "new" car (5,000 miles) from the Bill Luke Marana used car dealership, excited about the prospect of driving off with a rel frustrated. I purchased a "new" car (5,000 miles) from the Bill Luke Marana used car dealership, excited about the prospect of driving off with a reliable vehicle. However, my enthusiasm quickly waned when I realized that I wouldn't receive a second backup key. Here’s why this situation was less than ideal: 1. Lack of Preparedness: When you buy a "new" car, you expect the dealership to be well-prepared. Unfortunately, in my case, they failed to provide a second key. It’s not like I was asking for something extravagant—I simply wanted a basic necessity. 2. Risk of Losing the Only Key: Having just one key is nerve-wracking. What if I misplace it? What if it gets stolen? Suddenly, my joy of owning a new car turned into anxiety about safeguarding that single key. 3. Costly Replacement: The dealership’s response? “You can always get a replacement key later.” But here’s the catch: getting a replacement key is expensive. It involves specialized programming equipment, and the dealer charges a premium for it. Why should I pay extra for something that should have been included? 4. Customer Service Letdown: When I raised my concern, the dealership’s attitude was lackluster. They brushed it off as if it were a minor inconvenience. No apologies, no effort to rectify the situation—just a dismissive response. In summary, my car-buying experience was marred by the absence of a second backup key. It’s disappointing that a dealership, which prides itself on customer satisfaction, fell short in such a basic aspect. If you’re considering buying from them, be aware of this potential pitfall. As for me, I’ll be looking elsewhere for my next car purchase. More

Had a great experience today purchasing my new to me car! Thanks Dominic for all of your help! Thanks Dominic for all of your help! More

Diana was phenomenal and made the process of choosing and buying smooth and fulfilling. I also enjoyed the amenities provided and the courteousness of everyone. buying smooth and fulfilling. I also enjoyed the amenities provided and the courteousness of everyone. More

Bill Luke Marana was absolutely amazing. Everyone in there is so welcoming and nice. We had Nick as our salesman and he was fantastic! Everyone in there is so welcoming and nice. We had Nick as our salesman and he was fantastic! More

Exceptional service! Helped me find a great deal on a car! A straight to the point, no nonsense guy. Helped me find a great deal on a car! A straight to the point, no nonsense guy. More