Bill Page Toyota - Service Center
Falls Church, VA

155 Reviews of Bill Page Toyota - Service Center
I purchased a certified pre-owned Toyota Camry - the sales rep (John) was honest and was the best part of this experience. However, following through on the "owed" maintenance has been a nightmare - bas sales rep (John) was honest and was the best part of this experience. However, following through on the "owed" maintenance has been a nightmare - basically, they ordered the wrong part twice (so I came into the dealership on multiple separate occasions only to be sent home again while they waited for the new part), and long story short, I have a janky workaround to a problem instead of an actual solution. They're also quite dishonest with their maintenance "timing." I never got an "I don't know when it'll be ready," instead getting "just give me 5 minutes," whenever I would ask a question (I was already 2 hours into my supposedly 1-hour-long wait). After this "5-minute warning," I waited for another 45 minutes before finally getting my car. I would not recommend fixing your car at this dealer, as there seems to be a ton of problems getting the correct parts. More
I wanted to share a concerning experience I had recently. I took my car to this dealer for service and discovered that an item was missing from my car when I picked it up. I spoke with the manager, but unfor I took my car to this dealer for service and discovered that an item was missing from my car when I picked it up. I spoke with the manager, but unfortunately, he didn't take any action to resolve the issue. It seems this kind of thing happens frequently at this dealer. I just wanted to give you a heads-up to be careful about where you take your car for service. I strongly recommend avoiding this dealer. More
On 11/02/2023, I had my 2014 Rav4 Fwd serviced at Bill page Toyota, Transmission fluid flushed at 102,400 miles (serviced at $299). On 02/15/24, transmission was failed at 104,700 miles after 2300 miles s page Toyota, Transmission fluid flushed at 102,400 miles (serviced at $299). On 02/15/24, transmission was failed at 104,700 miles after 2300 miles serviced. This is my third toyota car. I wish I didn't change transmission fluid and kept my car running. Next time, I'm looking for another brand name car, but not this model. I might not be lucky with this model 2014 Rav4. More
I had my 40k service on my 21 Rav4 done yesterday. I've been impressed with the professional service I've received from Bill Page since I started coming here 2 years ago. I've been impressed with the professional service I've received from Bill Page since I started coming here 2 years ago. More
I have previously raved about their service. Not anymore. When I purchased my new Toyota in June of 2018, I received a Bill Page Toyota LOYALTY VOUCHER. It promised, among other things, an oil Not anymore. When I purchased my new Toyota in June of 2018, I received a Bill Page Toyota LOYALTY VOUCHER. It promised, among other things, an oil change service for $9.95, taxes not included. (Hyundai offered free oil changes for life). Despite the clear language of the coupon, the dealer insisted on adding undisclosed charges for shop supplies and an environmental fee. When I protested the additional charges not reflected in the coupon, the service advisors have informed me that such fees are always applied. I filed a complaint with the Better Business Bureau (BBB) and Bill Page Toyota failed to respond. The dealer is now not accredited by the BBB and rated D-. More
Brought my 2nd Gen Prius for a brake issue. Mr. Daniel Turner helped me; he was courteous, listened well, and got the issue diagnosed in very short order. Also billing was very fair -no extrane Mr. Daniel Turner helped me; he was courteous, listened well, and got the issue diagnosed in very short order. Also billing was very fair -no extraneous charges! Thanks Mr. Daniel! Service center was clean and service was prompt. It was also very nice to be able to drive right into the warm service bay and out of the cold. More
I had a service with Donny, and this guy had no idea what to do. I told him “My car was kinda shaking when go over 70mph but I just got new tires…” as soon as I said that he jumped in “then we dont have to c to do. I told him “My car was kinda shaking when go over 70mph but I just got new tires…” as soon as I said that he jumped in “then we dont have to check it again.” Really? What a lazy attitude. Then I ask if they can put some missing plastic clips for the bumper. The guy said nothing. After 3hours he called said the car is ready. I came and see that the only thing they got done in 3HOURS is oil change. I’m a paid customer, Im not asking for help. Then I ask if I can have 4 plastic clips so I can put it in myself. The guy pointed to parts and said go buy them. I left because I didn't want to spent a minute there. Im so disappointed and somewhat surprised. They did not care and it showed. Ps/ it’s funny how you buy a 40k car and they cant put in some 50c clips More
Turner was very professional and helpful. My car was serviced in a timely manner and all details were taken care of. He was very pleasant and was able to return my car to me the same day. Thank you the serviced in a timely manner and all details were taken care of. He was very pleasant and was able to return my car to me the same day. Thank you the great service. More
Donny and his staff most helpful took time out of busy day to install dead battery in my mom's car most greatful and thankful for all your help day to install dead battery in my mom's car most greatful and thankful for all your help More
Tu Anh Tran and other employees in maintenance are very responsive. The waiting room on the second floor was very clean and comfortable and not so busy. responsive. The waiting room on the second floor was very clean and comfortable and not so busy. More