In response to a safety recall notice from Toyota to fix a supplemental restraint system electronic control unit (SRS ECU) susceptible to internal short circuiting which could inadvertently cause the front airbags to deploy, we took our vehicle to Bill Page Toyota.
After the SRS ECU repair, the first night we drove the car we noticed that the dash lights were not working. So, we called the service department, described the nature and timing of the problem, suggested that the two problems may be related, and asked for another service appointment.
When we arrived on Saturday as agreed, we were informed we would have to bring the car back again during the week when the technician required to diagnose the problem was present. Not what we wanted to hear, but no fuss was made.
Three days later, I called to inform that we had to reschedule. But instead of rescheduling, the service representative kept insisting that the two problems were unrelated. Simply needing an appointment to get the problem fixed, I asked to speak with the service manager.
Well, if the service representative was bad, the service manager was worse! While the service representative was inattentive and uncooperative, the service manager was also rude and insulting. It was not the type of treatment we expect anywhere in America, much less at a Toyota dealership.
We did not buy our vehicle at Pill Page Toyota and the dealership may not make much money when they have to service safety recalls, but the behavior of the service staff at Bill Page Toyota was unwarranted and unacceptable.