Bill Page Toyota - Service Center

tire pressure check I came in without an appointment and was taken care of within the time quoted. Everyone is always very friendly and and the service is always efficie I came in without an appointment and was taken care of within the time quoted. Everyone is always very friendly and and the service is always efficient. More

I had a horrible time with the service center for my 2019 Corolla. I brought my car in because I started to hear a noise near the display console. It was not constant, but was becoming more frequent and w Corolla. I brought my car in because I started to hear a noise near the display console. It was not constant, but was becoming more frequent and was starting to bother me while driving. When I brought my car in for a 5000 mile inspection, I offered to stay in person to help explain the sound issue. After waiting 3 hours and hearing nothing on my car, I went to check on it. They had my car waiting and said they couldn't replicate the noise. Someone frustrated for waiting, I immediately replicated the noise and they're response was that "sometimes that happens". The explanation was that it was a part of the climate control system that makes noise, sometimes louder, sometimes nothing, but they won't fix it. I never had this issue with my old Corolla and they said it's a part only newer models have. I find it unlikely Toyota just makes noisier parts now, so I left and filled out a negative response to a survey that Bill Page sent out. They reach out two weeks later from the manager saying they are sorry and will look again if I want. I thought I would try again and brought my car in. This time when I replicated the noise, the service manager said he didn't hear anything, so it went from an unfixable part to I'm hearing things that no one else can. They kept my car for the day to look at it more, and not surprising at all, found nothing. They wasted two days of my time not fixing my car. What made it worse was having to explain the sound my car is making while sitting in the car and them saying they no longer hear it. They have lost my business from this poor service. More

Six-star service! I would give Bill Page Toyota a six-star review if that were possible, simply on the basis of their excellent service manager - Tu Phong. When we are I would give Bill Page Toyota a six-star review if that were possible, simply on the basis of their excellent service manager - Tu Phong. When we are lucky, we find service providers who are very good at what they do. Mr. Phong certainly qualifies. But it is rare to find someone who really loves what s/he does. That's Mr. Phong! For example, I called him this week to work out a plan for me to bring in my Prius late for its routine service, because of social-distancing restrictions. He made it clear that, "because you are my customer," he would take care of me whenever that was - whatever Toyota's policy might be. That was great! But then, the next day, he called back to say that he had been thinking about my situation that night. He offered to come personally to my house, pick up the car, make sure that only he and one technician worked on it, then wipe everything down before returning it to me - all that very afternoon. Outstanding service from an outstanding manager! More

New service center experience was first class! The new service center was a pleasant experience. The service and auto maintenance staff always treat me first class. I would recommend service here The new service center was a pleasant experience. The service and auto maintenance staff always treat me first class. I would recommend service here to all Toyota owners. More

Positivity Everyone was helpful and friendly. We especially appreciated being driven to and picked up from 7 Corners shopping center while the car was being serv Everyone was helpful and friendly. We especially appreciated being driven to and picked up from 7 Corners shopping center while the car was being serviced--that was a nice surprise. More

Damage to car I needed a service on my Camry after driving 2500 miles from Arizona. I waited for my vehicle about 3 hours. When I left the dealer I went home to my I needed a service on my Camry after driving 2500 miles from Arizona. I waited for my vehicle about 3 hours. When I left the dealer I went home to my parents house. I went to this dealer because they were close to my parents house. I had come to take care of my parents as this being close I went to this dealer. The day after I had my service my brother noticed a chunk of my sidewall on rear tire on the passenger side. I took the car up the dealer the very next day and confronted the dealership. They informed me that they had no curbs on the premises. I informed them that it was struck but an object. They told me their service manager was not available and they would have him call me. I never heard from the dealer until I called them. This time the manager was there and told me their employees do not lie and they would have said something to him if they damaged my vehicle. I can only say that this dealer is very careless and reckless with people's car. I would highly recommend to anyone to go somewhere else for any needs they may have with their vehicle. More

Bill Paige This is an edit to my original review after getting a call from Bill Page Jr himself in response to my encounter with his body shop. He took care of h This is an edit to my original review after getting a call from Bill Page Jr himself in response to my encounter with his body shop. He took care of his customer and anyone who knows what customer service is about knows that this is the only thing that matters. It is because of his effort to ensure I was taken care of that I am editing my intial response. He is a fair man and I appreciate him hearing me out and going above and beyond to ensure I was happy. Great staff at this body shop. More

Excellent Service by Mr. Tu Tran -Service Advisor On Oct 17, 2015, I brought my 2007 Toyota Sienna in for service and for an issue with the passenger seat. Mr. Tu Tran was the service advisor. He help On Oct 17, 2015, I brought my 2007 Toyota Sienna in for service and for an issue with the passenger seat. Mr. Tu Tran was the service advisor. He helped to correct the issue with the passenger seat on the spot and proceeded with explanation on a recall of spare tire cable that I missed. An excellent service and thank you. Harry D. More