This place is by far the WORST BMW dealership to buy a car from. I would give them ZERO stars if I could. I owned eight BMW`s in my life, still own two and I was looking to get my 3rd one. Here is my experience:
I went to Bill Pearce on 04/10/17 for an advertised this 2011 BMW 535 Xdrive.The car was not available for a test drive, but I saw the exterior of the car and Carfax report on it. I agreed on $21,000 price on the first try and I was asked to put a $1,000 refundable (because of not being able to drive it) deposit to reserve the car. I also signed a purchase order with them.
Six days later, after the car went through their shop, I was able to test drive the car. During the test drive, I noticed that the front brakes were shaking when you brake, steering wheel is vibrating and the car had a unpleasant smell in it. It did have new tires though.
After thanking for the test drive, I mentioned about these safety related issues to Mike and Steve (managers) while they were very comfortably watching TV in the Customer Lounge. They told me in a very rude and cold way (in front of my 6 year old daughter) that "We are not doing anything else on this car on this price. If you want you can take your money back and go!". I must have distracted and interrupted their TV watching and I felt like my safety related concerns were irrelevant to them.
I think, it was a mistake to advertise and agree on a price with a customer on a car that was not even inspected. Why do you advertise and give a price on a car that is not ready to be sold?
At the end, of course I asked for a refund and backed out with this kind of treatment . I should tell you that I truly felt very stressed and upset after leaving this dealership, I would highly recommend avoiding this place and driving 100 miles to other BMW Dealerships for purchasing.
By the way, I saw the car next day on the web advertised $1,000 more than what it was advertised before.
I would like to end my review with Robert Bosch`s famous quote as a reminder to Bill Pearce BMW Sales "I Would Rather Lose Money Than Trust".
Thanks for reading my review.