Bill Pearce Courtesy Honda

Excellent service in a very well appointed waiting room Had a 7:30 appointment and so there was no wait getting started. Enjoyed the waiting room, had a doughnut, a cup of coffee, and a bottle of water whil Had a 7:30 appointment and so there was no wait getting started. Enjoyed the waiting room, had a doughnut, a cup of coffee, and a bottle of water while I waited and watched some television and read so the 2 hours I waited for the 10,000 mile service went fast. More

Oil change It's been one year since I purchased my Vehicle from Honda and I have no regrets about this decision. The staff is always great to work with and I've It's been one year since I purchased my Vehicle from Honda and I have no regrets about this decision. The staff is always great to work with and I've had nothing but positive experiences. This was my second oil change at Honda and I have only great things to say. Thank you More

16 years and counting Randy is a great service advisor. I always have him take care of all three of our Honda's service. I know I can trust him to tell us what we need to h Randy is a great service advisor. I always have him take care of all three of our Honda's service. I know I can trust him to tell us what we need to have done. He's always helpful and cheerful. A pleasure to deal with. More

145K Honda Civic Service I have been taking my vehicles to Bill Pearce Honda for service for > 7 years. The team is very knowledgeable and attentive. They meet their commitme I have been taking my vehicles to Bill Pearce Honda for service for > 7 years. The team is very knowledgeable and attentive. They meet their commitments regarding timing of the completion of work. They always call when they see additional work that needs to be done. I have confidence in the performance of my vehicle because of the service that I receive from Honda. More

Excellent Service My family owns several Hondas and we only take them here for service. Randy and the service department are the reason we always return to Bill Pearce My family owns several Hondas and we only take them here for service. Randy and the service department are the reason we always return to Bill Pearce Honda for our service. More

Good service iteraction Got in and out fast with courteous service. Require follow up on Aftermarket windshield required by my insurance company. I expect management support Got in and out fast with courteous service. Require follow up on Aftermarket windshield required by my insurance company. I expect management support on this. I will contact management shortly. Betty explained the issue well. More

Lies, deceit, and harassment. I was in Bill Pearce yesterday with the paperwork being drawn up to purchase a vehicle. A few issues were had: 1. After test driving one car, I ask I was in Bill Pearce yesterday with the paperwork being drawn up to purchase a vehicle. A few issues were had: 1. After test driving one car, I asked to test drive a second. I was left in the sun for 30 minutes waiting for the salesperson, Dudley, to return with plates. The entire test drive he seemed visibly annoyed and constantly checking his phone. When we returned he said park in front and immediately jumped out and ran after another customer. 2. When I decided on the car I wanted to purchase (car #2), informed Bill Pearce that I am approved through USAA and I don't need financing through them. I was told by the woman helping me, Irina, that I would have to do a "restructuring" through Bill Pearce finance and then Bill Pearce will send it to USAA to complete. This immediately drew a red flag. I called USAA immediately. My bank informed me that's not how this process happens and they will fax over the required documents to Bill Pearce. When this was told to Irina, again, another visibly annoyed employee. I was again left alone while this being being looked at. 3. Next, when I received a price breakdown with my trade in. I noticed a price discrepancy. Bill Pearce was charging me twice for "dealer/documentation fees." I received a TrueCar price through USAA that did not have the double fees. The fee was documented twice: First as a "dealer fee," second as a "documentation fee." When I showed Irina the TrueCar guaranteed price I was left alone for another period of time. She returned and it was fixed. 4. When I asked about a second undisclosed ("Sec. Etch" fee) the finance person, Irina, could not explain what is was. The explanation is was given was attributed to the finance department for having to explain the process to me. My issue: I was not going through Bill Pearce to do the financing. When I pushed the issue a man in a white Bill Pearce polo came up to the table (whom I had not have any interaction with previously) and started roaring comments at me for asking a question about a fee. I felt threatened. I asked for my keys, kindly told Irina to have a good evening, and left. The whole experience was incredibly unprofessional. This establishment--and its employees--lack compassion, respect, and honest convictions. The man in the polo's actions bordered harassment to the point it made me uncomfortable--no customer should ever feel threatened. I will not, nor I will ever, recommend this Bill Pearce to anyone. More

No nonsense We did our homework before contacting this dealer then we dealt with Pamela over the phone for quite some time. She was very helpful and made sure we We did our homework before contacting this dealer then we dealt with Pamela over the phone for quite some time. She was very helpful and made sure we got the car we wanted. The sales person we dealt with was Derek. We made an appointment before going into the dealership. We were on time, Derek was on time. All of our transaction went well, they knew from the get-go what we wanted and we knew what to expect. This dealership did not have the vehicle we wanted but got right on it, got it ordered and we were able to pick it up as agreed on time. We also dealt with Oscar the "finance guy". No pressure but down to earth truthfulness and above board honesty. Overall, this was a good experience, frankly, having dealt with this dealership in years past, we expected no less and we were not disappointed. More

Randy is amazing! Randy has excellent customer services skills and always makes my visit enjoyable. My truck is running great and I look forward to returning for servi Randy has excellent customer services skills and always makes my visit enjoyable. My truck is running great and I look forward to returning for service. More

Great! Everyone is always so friendly and responsive to the needs of the customers. I like how the employees communicate well with each other. I've never had Everyone is always so friendly and responsive to the needs of the customers. I like how the employees communicate well with each other. I've never had an issue to report on when it comes to customer care. More