Bill Pearce Courtesy Honda

My wife and I were recently looking for a new car. We were still undecided as to what type of vehicle we wanted to get...either a small car such as a civic or a bigger car such as an minicvan. Mark and were still undecided as to what type of vehicle we wanted to get...either a small car such as a civic or a bigger car such as an minicvan. Mark and Moises were great in helping us decide which car to choose and supported out decision with now pressure about which one to buy. They were informative and able to answer all our questions. We ended up deciding on a civic, but for sure we will be looking to come back to this dealership again and will be interested in working with Mark and Moises again. The price for the car was fair, and I felt very comfortable with the purchase. We were given our options of purchase vs. lease and we decided to buy. The options were well laid out and made it easy to decide. More

I bought a used Ford Explorer from Daniel Gonzales and could not be more pleased. This was the first vehicle I had ever financed and I was very nervous. I got a great deal and I was given a 90 day warrant could not be more pleased. This was the first vehicle I had ever financed and I was very nervous. I got a great deal and I was given a 90 day warranty and a free oil change that I did not pay extra for. I had to bring it in at about 5500 miles because the service light came on. It turns out it was a software update that had to be handled at a Ford dealer. Mike Holmes had the free oil change completed and sent my truck to Ford and had the update done for me. I will always come back to him for my maintenance work and when it is time to upgrade my vehicle, I will definitely come back to this dealership. They treated me like a person that has bought several cars and has a ton of money, not like the starving student I am. More

My husband and I bought a used car a couple of weeks ago. Daniel met us at the door and showed us 2 great cars that matched what we were looking for. He was incredibly knowledgeable about both cars, even t Daniel met us at the door and showed us 2 great cars that matched what we were looking for. He was incredibly knowledgeable about both cars, even though they were different brands and neither were Hondas. Daniel made us feel comfortable and expedited the process to help us walk out of the dealership to drive away in our recently washed new (used) car. We are grateful to Daniel and Bill Pearce Honda for providing us with a pleasant and positive experience buying a car. Thank you, Daniel! More

First - the salesman told me that Bill Pearce was affiliated with the Costco car buying program - they weren't. Then the tires for life program...to qualify i was led to beleive that I had to have my affiliated with the Costco car buying program - they weren't. Then the tires for life program...to qualify i was led to beleive that I had to have my oil changed and regular service at the dealership. My Honda Element has 13000 miles on it and they want to balance my tires and do a wheel alignment. I asked if they were giving me new tires and Randy said no. I asked why would you balance tires and do a wheel alignment when I don't have a problem and my vehicle drives straight as an arrow. Randy stated (quite nasty I might interject) that for the tires for life I had to have that done - at the cost of 150 bucks - totally not needed. I told him to just do the 60 DOLLAR oil change and leave the wheels alone - I will opt out of the tires for life program. Then he told me that my daytime running light system has a problem - I asked what is the problem - they work right? Randy says they work but the DRL light goes on in your dashboard and that means a problem. The DRL light goes on for 5 seconds when I start the car then goes off - Bill Pearce wanted me to pay to diagnose a problem that did not exist! I have bought 5 new Hondas over the years - I will never spend another penny at Bill Pearce Honda - service is terrible - the employees are nasty and they try to rip you off every step of the way. Roc More

The irony of the Bill Pearce Courtesy Honda name did not escape us. I saw that BBB had an A+ rating for Bill Pearce Courtesy Honda and there were no customer complaints or reviews at Edmonds for two year escape us. I saw that BBB had an A+ rating for Bill Pearce Courtesy Honda and there were no customer complaints or reviews at Edmonds for two years. That is about to change. Almost a month ago, we leased a 2011 Honda CRV from Bill Pearce Courtesy Honda and did not haggle price, although we could have. Arlene, the Salesperson, was efficient, effective and friendly, although Reggie, the New F&I guy, kept us there until late into the night trying to sell us things we did not need. We asked for seat covers and a car cover to protect the car, were quoted $150 for the Honda CRV Car Cover by the Auto Parts Counter Person Chuck by phone, and ordered it. After several telephone calls both ways, I drove a total of 90 miles and two hours on a work day to pick up the cover and find out where to send the first due lease payment. The dealership was busy. No one greeted me and I could not find Arlene or Reggie, so I looked around for a person who was free. I found one in an office who was not on the phone or doing anything. He did not identify himself, greet me or offer help. I asked him where to send the lease payments due and he said, The bank. I told him the car was leased from Honda Finance, and asked him again where to send the payments, and where to pick up the car cover, since his body language and curt comments indicated he had no desire to be helpful. He motioned toward the back of the dealership and turned away. I went there and wandered around until I found the Parts desk. Chuck was on the phone and asked how he could help as soon as he was free. He brought out the Car Cover box and an invoice for $192 instead of the $150 quoted. When I objected, he denied he had quoted $150. I had a check without ID from the lessee and told the Cashier so. The busy Cashier did not want to take the check and mark the invoice as paid. She indicated she was not pleased at an exception to her routine. She called the Front Office. After some time, during which I asked Chuck where to pay the Honda lease, a Front office woman came to okay the check. Then Chuck paged Dana in Finance and Dana did not come. Chuck went to the front of the Dealership. He returned with the same useless answer: Pay the Bank. I reminded him it was a Honda Finance Lease and he said he did not know. By this time I was vexed and went back to the first person, asking him his name. He said Dana. I told him Bill Pearce Courtesy Honda was about to lose their Five Stars from us due to the runaround. His response? There was no runaround! I reminded him I had repeatedly asked where to send the lease payment and he denied I had asked. He then spun around without comment and left me standing there like I was a fool for asking him for service. Stunned, I was about to follow him into his office for satisfaction when he came back with Reggie’s card and an 800 number. Apparently Dana at Bill Pearce Courtesy Honda did not care or know to help a first-time customer at least twice his age. That will not happen again. Dana was not willing to find out how to/where to make the lease payments, preferring to pass the buck for a fourth and final time with an 800 Number and voice menu asking for information I did not have. We are wondering if it is Bill Pearce Courtesy Honda policy or training to insult the customer or argue with them? We will not give BPCH Five Stars, further business or referrals until this is cleared up with an apology from Dana and $42 refund from the Parts Department. I worked for Chevy and Ford Dealerships, and my brother owned a GM dealership and served on the GM Dealership Council for a number of years. We both weeded out employees who ruined customer loyalty referral relationships. When the business slowed down, my brother put his best salespeople on salary with year-end bonus so they could pay their bills and support their families. Dana deserves neither, even if he is the owner. We are writing this as feedback for Bill Pearce Courtesy owners and for prospective Bill Pearce Courtesy Customers as a warning. BPCH might want to let customers know how and where to make their payments up front at the time of the sale or within the first month. Buyer beware. They loved us until they got the car off the lot with a big down payment. We liked the car but not the service… More

I bought my Civic in California over two years ago. It needed a routine maintenance checkup. I have to admit, I was a bit nervous about taking it to Bill Pearce Honda after reading the reviews. I walked o needed a routine maintenance checkup. I have to admit, I was a bit nervous about taking it to Bill Pearce Honda after reading the reviews. I walked out of the service department 100% satisfied!! The service manager, Mike Holmes was kind, honest, and courteous. He took the time to explain everything to me. They quoted me a wait time of an hour and a half. I drove off the lot in less than an hour. I would highly recommend this service department! I will definitely be back. More

I bought a used Honda Civic with the full '150 point certified inspection' and a 'promise' of 'tires for life'...big joke. After I had the Honda for less than a month, they sent me a letter that I had certified inspection' and a 'promise' of 'tires for life'...big joke. After I had the Honda for less than a month, they sent me a letter that I had to have it brought in for it's 60K mile inspection...confusing since it just had the 150 point inspection, but I did it since they said I had to have them service it if I wanted the tires. NO ONE in the Service dept. ever told me there would be a hefty charge for this and I didn't think there would be since it was just done when I bought it within the month!!! WRONG! When I went to pick it up at the end of the day...they would not let me take it until I paid $480!!!!!!??! I was in shock! I thought dealers had to get prior approval for amounts like this or any amount they charge?! Throughout the year I would take the Honda there for oil changes and such...but when I took my Civic there to have the tires checked...I was told I no longer qualified for the 'free tires' since I had not had them rotated in the one year I owned it!!!!? Since I had been only bringing my vehicle to this dealership...wouldn't they have just rotated them automatically since they knew that getting the 'free tires' depended on it!!? I am a single woman and do not automatically think of rotating tires...specially after one year of owning a vehicle. They were extremely rude to me and when I sought out legal advice...we were all called into a Mediation. The Service director at the time and his female service worker were the most rudest and cruel unfeeling and lying people I have ever met and there ws no resolution to the mediation that I was happy about...NEVER EVER WILL I GO TO BILL PEARCE COURTESY HONDA AGAIN...and I only drive Hondas. The Honda dealership in Carson is wonderful and I should have drove there again when I made this purchase. My mistake. Never to be made again. More

Everyone was very nice and not pushy. I had looked at several cars at several other dealerships and did not like the sales people that talked to me- I felt like they were being too pushy. When I came to several cars at several other dealerships and did not like the sales people that talked to me- I felt like they were being too pushy. When I came to the Bill Pearce dealership, I felt like the sales people were actually listening to me and giving me straight answers without trying to say whatever they could just to sell me a car. Taking my car in for the regular service was always very easy. I recommend anyone who would like to buy a Honda to go to Bill Pearce for a very friendly and relaxed environment. More

My Honda Accord was purchased form this dealership and taken to them for regular maintenance. Three years ago something went awry with the interior clock on the light and the interior light that comes on taken to them for regular maintenance. Three years ago something went awry with the interior clock on the light and the interior light that comes on when you open the driver's door - it didn't work. Also if the keys were left in the ignition there was no sound to indicate such. I was in for an oil change and pointed this problem out to them. They told me a part was needed, they would order it and contact me for the repair. I never heard a thing! Three years later I've learned to live with this. In the meantime I received a recall notice for my airbag. I took the car to them this morning for that service. In talking with Randy he asked why I hadn't had the car in and I explained the above incident. He asked me to give them a second chance so I did; I needed an alignment and asked them to do that while the car was there. When I went to pick up the vehicle there is a small charge for something called "Customer Pay Shop Supply For Repair Order". I asked Randy and he said it was a type of tax....I don't believe it. I asked if it was for a part - he said no and that every repair shop has that charge. Not my wonderful local mechanic who has been caring for my Honda for the past three years! Also they indicated, in writing, they'd perfomed a "World Class Inspection" - nothing I asked for. In that inspection they have checked that the dash, interior lights, intrument panel and warning lights all passed....hmmmm, I think not! I will NEVER take the vehicle to this location again. They don't deserve the business. If I ever purchase another Honda I will certainly do so in Carson City or Fallon, not at Bill Pearce Honda. More