Bill Penney Toyota of Jasper

We had a great experience with Alicia Butler! She was patient and answered all my questions, talked us through all our options and super kind! She was patient and answered all my questions, talked us through all our options and super kind! More

My salesperson Alicia Butler was awesome! She was professional, efficient, accommodating, and easy to work with. She was knowledgeable and helpful throughout the buying process. Very profess She was professional, efficient, accommodating, and easy to work with. She was knowledgeable and helpful throughout the buying process. Very professional on all levels. We came from Atlanta to buy from this excellent dealership! A pleasure to do business with Bill Penney. More

I bought a 2024 Toyota Rav 4 and will not go anywhere else. Brad Norris was so helpful and knowledgeable. He helped me find the car I wanted and the sales manager was awesome getting me the payment I ne else. Brad Norris was so helpful and knowledgeable. He helped me find the car I wanted and the sales manager was awesome getting me the payment I needed. I felt totally comfortable. More

My husband and I had a great experience when purchasing our 2024 Highlander Grand. It was a pleasure to work with Jake Sanders. He was very professional, knowledgeable, and honest. our 2024 Highlander Grand. It was a pleasure to work with Jake Sanders. He was very professional, knowledgeable, and honest. More

It was a pleasure doing business with Jake Sanders. Very knowledgeable. A true salesman. Thank you for your integrity. Jasper Toyota is blessed to have you on staff. Very knowledgeable. A true salesman. Thank you for your integrity. Jasper Toyota is blessed to have you on staff. More

Kathy Shadinger, Samantha and Amanda helped me warmly and professionally this morning when I brought both my Sequoia and Highlander both in for service. I appreciate the personal service this dealership and professionally this morning when I brought both my Sequoia and Highlander both in for service. I appreciate the personal service this dealership and personnel offer me. Thanks for being here. More

Kathy Shadinger sold me my last car 12 years ago and still remembered all my likes & dislikes. I told her we were stopping by and by the time we got there, she had already searched out the perfect car f still remembered all my likes & dislikes. I told her we were stopping by and by the time we got there, she had already searched out the perfect car for me from a sister dealership. She also had some other creative options available that we had not thought about considering (which were very tempting to me) but we ended up going with the original perfect search. She was very thorough in making sure we knew all the options. Thank you Kathy for walking us thru this process. More

Neal was wonderful! Checked on everything I asked, was very impressed with his performance and his honesty!If you are looking for a nice guy to work with, you should ask Checked on everything I asked, was very impressed with his performance and his honesty!If you are looking for a nice guy to work with, you should ask for Neal! More

Antwon is an amazing honest salesman! Very friendly and helpful when asked questions! Leaving a happy customer Very friendly and helpful when asked questions! Leaving a happy customer More

Bought a couple of vehicles last week, one from Bill Penney Toyota and the other from Honda of Jasper. Vastly different experiences. Honesty, integrity and customer service are very important to me, H Penney Toyota and the other from Honda of Jasper. Vastly different experiences. Honesty, integrity and customer service are very important to me, Honda of Jasper gave those to me and more. They've earned my business and I'm sure we'll be back. Bill Penney, not so much. Our sales person at Bill Penney was great. Very professional and helpful. The problems came from finance. On June 5th, my daughter picked out a vehicle at Bill Penney Toyota. We were asked for a deposit and were told it would be refunded the following day when we paid for the vehicle. I gave a deposit of $1000, via debit card. We paid for the vehicle on June 6th, using a personal check and a check from our credit union. There was no mention of refunding the deposit. I called June 7th and asked about the refund, finance indicated it would take 3-5 business days to process the refund. No refund as of June 14th and another call was made. Finance told me the refund had been processed and the holdup would be investigated. They promised to call me back. No return call. On June 15th I called for an update and spoke with the finance manager, "Brent." Brent told me he's not sure why I was told my refund would be processed the next day, or even in 3-5 business days. He added my refund would be mailed on June 17th. When I voiced my disappointment, he became very assertive and loud. A less confident person would have felt bullied. I let Brent know I wasn't going to be bullied and that he didn't have to worry about me making another purchase from any of their dealerships. Very unprofessional folks. Shop elsewhere and save yourself the hassle. More