Bill Ray Nissan - Service Center

In the past the experience has been great yesterday not so much. Let me start by saying that Robert is always great. Yesterday I had a coupon which I I gave when I came in and the amount that I was charged so much. Let me start by saying that Robert is always great. Yesterday I had a coupon which I I gave when I came in and the amount that I was charged at the end was super high, it was never explained to me. I have been there before and I was never charged his amount for the same service. When I got in the car, the sticker that indicates when I have to come back, wasn’t even change. More

Brought car in for recall. Had to order a part. Brought car back in 3 days later. Then they lost my key. Then they couldn’t program a replacement key fob for another 2 days Had to order a part. Brought car back in 3 days later. Then they lost my key. Then they couldn’t program a replacement key fob for another 2 days. When I finally picked up my car, it sat out in the parking lot under a tree and my car was filthy. I understand that mistakes happen, but they could have at least cleaned my car…just a quick vacuum and wash would have been nice! More

not very long for the oil change was do befor my rogue was ready pretty fast was ready pretty fast More

A great experience as always. Service was friendly, quick and all staff were very friendly and helpful. Service was friendly, quick and all staff were very friendly and helpful. More

Knowledgeable service people who are friendly as well as office personnel. Even got a ride back home while they were servicing the car. office personnel. Even got a ride back home while they were servicing the car. More

Great job, ready as promised. Only thing was I had to reset all of my preferences. Only thing was I had to reset all of my preferences. More

DARREN THOMPSON IS A GREAT PERSON TO WORK WITH, VERY KNOWLEDGEABLE AND COURTEOUS.. THUMS UP TO BILL RAY NISSAN! KNOWLEDGEABLE AND COURTEOUS.. THUMS UP TO BILL RAY NISSAN! More

Slow to acknowledge or greet me upon arrival. There were several employees right across from me in the service bay. They stood there and talked with each other, and then they all walked off with There were several employees right across from me in the service bay. They stood there and talked with each other, and then they all walked off without ever saying a word to me. More

When it comes to simple oil changes, they are fine. But if it’s something bigger and especially if it’s something that should be covered under warranty, they will simply stop replying to your emails. I But if it’s something bigger and especially if it’s something that should be covered under warranty, they will simply stop replying to your emails. It’s been 30+ days and neither of the two people I’ve tried to contact have yet to reply. If they can’t even take 2 minutes to reply to an email, then I have no confidence they actually fix what’s wrong with my vehicle. More

I've been coming to Bill Ray Nissan for the past 2 years and I am very pleased with the service. Very nice and friendly staff. They are fast and efficient. and I am very pleased with the service. Very nice and friendly staff. They are fast and efficient. More