Bill Ray Nissan - Service Center

POOR CUSTOMER SERVICE Within the last year I have had my A/C worked on 3 times. I contacted Nissan Corp regarding the A/C still having issues and they assured me the servic Within the last year I have had my A/C worked on 3 times. I contacted Nissan Corp regarding the A/C still having issues and they assured me the service manager would call me back. A week later I still have not received a call from anyone from the service dept. Two thumbs down for customer service from this dealership. More

“One-Awesome-Team” The whole team at Bill Ray Nissan (Sales & Service) is “One-Awesome-Team” that I highly recommend that you also select as your primary auto company. “ The whole team at Bill Ray Nissan (Sales & Service) is “One-Awesome-Team” that I highly recommend that you also select as your primary auto company. “6 stars!” I have been a fully satisfied customer of Bill Ray Nissan for approx 15 years. I have always had high quality service, by very courteous and professional staff. Over the years, I have purchased two new cars there, and had at least four of my inuse-cars fully-serviced by their excellent service department. The Sales & Finance experts I’ve purchased from are Bo Rhodes & Kelly Bailey. They gave me a very fair trade-in valuation and an awesome sales-price of our 2017 Murano-SV. Bo & Kelly were very informative & courteous to my wife & I. The whole transaction was smooth and rewarding. I’ve been a devoted customer (almost 100% ‘exclusively’) of the Bill Ray Nissan Service Department for over 15 years. Service Managers Richard Morris & John Wright have always Always provided the utmost in customer-care. Their whole staff is professional, reliable, thorough and courteous. Their senior lead mechanic (James Frazier) has extensive technical training on all the latest Nissan & Infiniti technologies. They have all the latest tools & equipment, their workshops are clean & organized, and the whole Service Department facility has recently undergone a new sleek-n-modern renovation including a comfortable waiting-room (with WiFi, TV & beverages). My advice: Get to know the Bill Ray Nissan team (even if you don’t necessarily own a Nissan or Infiniti brand, as they can easily handle many different makes & models). You’ll also come to realize that they’re a super high-quality team which differentiates them higher than the competitors. Sincerely, Dean Kowal, Winter Springs, Florida (June 7 2017) More

This ppl never have answers, my car has been there for more than 6 weeks just to fix a quater panel I have experience in a body shop and one week of work is taking them more longer than my younger co more than 6 weeks just to fix a quater panel I have experience in a body shop and one week of work is taking them more longer than my younger cousin that is just learning More

I had some Damage to the grill and headlight of my Toyota Tacoma. Had some issues with my insurance company so I called Brian Denio at Bill Ray Nissan. He took care of everything including setting up my re Tacoma. Had some issues with my insurance company so I called Brian Denio at Bill Ray Nissan. He took care of everything including setting up my rental car. I was amazed at the speedy service and friendliness. The body shop put my truck back together good as new. Tim Dykes (Body Shop Manager) took the time to escort me to the cashier and back to my truck. I know dealerships are suppose to treat customers like this, but how many actually do??? I highly recommend Bill Ray Nissan, and I will spread the good word. More

I've had my Nissan Pathfinder worked on over the years at Bill Ray Nissan and my experience in dealing with David Ray, his son and James Frazier and the Service Managers has been like dealing with members of Bill Ray Nissan and my experience in dealing with David Ray, his son and James Frazier and the Service Managers has been like dealing with members of my own family. Whenever I make an appointment I'm greeted when I walk in. The staff always asks me if I need a ride anywhere and they are happy to do so when I've asked. The waiting area is clean and the whole dealership experience is second to none. I've had situations where my car had to remain at the dealership overnight and they were kind enough to give me a loaner vehicle to use until my car was repaired. My car is always waiting for me when they say it will be and the car is always washed and in perfect condition when the job is done. They have the best staff of any dealership that I've dealt with and it all starts at the top. David Ray runs a tight ship and he is always interested in feedback on the experience I've had with his whole operation. He has even called me personally after receiving my feedback which is unheard of in the car industry. Overall, I would rank them #1 Dealer in the greater Orlando area. More

I purchased a car from Bill Ray nissan (cash) about a year ago! I am ultimately satisfied with the gentlemen Jose Menendez & all the other employees who work at this company. The treat me with the utmost year ago! I am ultimately satisfied with the gentlemen Jose Menendez & all the other employees who work at this company. The treat me with the utmost respect,take care of any and all my needs when it comes to my car. Jose sold me my car...He is a GREAT car salesmen...He made sure, that I had all the options in my 2008 3.5SE Nissan Atlima Coupe...He did everything he could to push the process of buying the vehicle faster..I will not take my vehicle anywhere else, nor will I speak with anyone else from any other dealership when in need of service and outstanding customer care! Jose is one of the BEST AT BILL RAY! He is a man of his word, and always checks to make sure if there's anything that I need when it comes to my vehicle! More

I bought my car from Bill Ray Nissan back in 2008. It was a smooth transaction. However, all contact I’ve had with Bill Ray since then has been a nightmare. I made an appointment and took my car in for servi a smooth transaction. However, all contact I’ve had with Bill Ray since then has been a nightmare. I made an appointment and took my car in for service in January 2012 because my gas gauge had stopped working. We got there and they refused to look at it because it “appeared” to be working properly. After a huge hassle I finally got them to look at it. 2 hours later they called and said they thought they knew what was wrong with it but that it might not be under warranty and that if it wasn’t it would cost me over $500. Since I bought my car there they had all my paperwork on record yet they couldn’t tell me if it would be covered under warranty. I told them to go ahead and fix it. It was under warranty but I had to deal with the headache of all of the paperwork since they wouldn’t. The next day the gas gauge stopped working again. In July 2012 I got a coupon in the mail for $24.99 for an oil change and tire rotation. I made an appointment for 10:30 A.M. I got there at 10:15 and stood outside for 20 minutes while everyone pretended not to see me. I finally caught the attention of a woman who looked at my appointment and said only John could help me. I waited another 10 minutes for John to get done with whatever he was doing. When he finally came over to help me I voiced my frustration that I had been waiting for 30 minutes even though I had an appointment and that other people who got there after I did had already been helped. He immediately copped an attitude and said he didn’t understand what the problem was. I opted to take my car and leave. I would rather pay double somewhere that I get quick, friendly, and efficient service than ever deal with Bill Ray Nissan again. I love my car, but when I’m ready for a new Nissan I’ll definitely go somewhere else. More

Waited 1.5 hours for an oil change I had made an appointment for. Dealership is very old and outdated. When their cable went out while I was waiting and I asked why it was out a salesman said well w appointment for. Dealership is very old and outdated. When their cable went out while I was waiting and I asked why it was out a salesman said well why didn't you just bring a book? Terrible customer service, speed, and atmosphere. I will make the drive to a different dealer for all maintenance in the future! More

Employee Ken Bridwell persuaded me to "rent" a car from Enterprise while my truck was in the service shop. I drove the car 27 miles, put gas in it and returned it to Ken at the Bill Ray Nissan dea car from Enterprise while my truck was in the service shop. I drove the car 27 miles, put gas in it and returned it to Ken at the Bill Ray Nissan dealership. He checked out the vehicle and said it was fine. I gave him the keys, paid for the repairs to my truck and left. 24 hours later I received a rude phone call from Enterprise manager Jon Danko accusing me of damaging the vehicle. Impossible; it was unharmed when I returned it. I asked John Snoke, director of service dept at Bill Ray to help me out. He shrugged and said it was not his problem even though his employee suggested the rental,his employee said I could return it to the dealership and his employee checked the car out upon return. Enterprise's peoole were unprofessional and just plain mean. They are going to try to cheat me out of nearly $400 to repair a dent in a car that didn't exist when I returned it. Eveyone says it is my responsibility to pay for this. I hate the way Bill Ray Nissan and Enterprise sneer at single women...and it is nothing new to me. I get cheated often and I can't seem to do much about it baecause I need to have work done on my truck. More

I have been to Bill Ray Nissan on many occassions for sales, service and the body shop. I just recently took my car back for repairs and on every occassion I have never had anything but FANTASTIC service sales, service and the body shop. I just recently took my car back for repairs and on every occassion I have never had anything but FANTASTIC service. They continue to exceed my expectations with there willingness to make sure I am completely satisfied. They are the most efficient and courteous dealer I have ever dealt with. The quality of the repairs were awesome!! It takes a lot to talk about the good things and most of the times as a consumer we only complain but when you have GREAT service time and time again they deserve a shout out for always going above and beyond to make it a great experience. I highly recommend anyone looking to buy, service or fix a car to go to BILL RAY NISSAN!!! More