Bill Ray Nissan - Service Center

THER SERVICE IS HORRIBLE!!! SINCE DAY ONE SERVICE HAS BEEN HORRIBLE THEY SUPPOSLY CAN NEVER FIND THE NOISE WITH THE CAR. THEY TELL US TO COME BACK. WE FINALLY TAKE THE TRUCK IN AND PROMISED US IT WOULD B BEEN HORRIBLE THEY SUPPOSLY CAN NEVER FIND THE NOISE WITH THE CAR. THEY TELL US TO COME BACK. WE FINALLY TAKE THE TRUCK IN AND PROMISED US IT WOULD BE DONE IN THREE HOURS, HOW ABOUT THREE DAYS LATER AND NOTHING! THE FUNNY THING IS THAT WE DONT RECIEVE A STATUS UPDATE ABOUT HOW EVERYTHING IS GOING UNTIL MY HUSBAND CALLS AFTER 5P? ARE YOU KIDDING ME.ALL WE ASK IS TO JUST TOUCH BASES WITH US... I HIGHLY DO NOT RECOMMED THIS DEALERSHIP PLEASE GO SOME WHERE ELSE!!!! More

Oh where to start. I Have a nissan 350Z and have taken my car to bill ray for some time now to get my regular scheduled oil changes without any problems. Well recently I began to hear some odd noises come fr car to bill ray for some time now to get my regular scheduled oil changes without any problems. Well recently I began to hear some odd noises come from my breaks when I come to a slow stop at traffic lights. I take my car in and they said it was just normal wear and tear and it was time for a new brake job. I was fine with that the car hasn't had a brake job yet so it was time. they quoted the job costing $500 and change for redoing entire front brakes. I got the job done. As I literally drove the car off the lot I arrived at the first traffic light and that horrible loud squeaking sound was still there. I went back the next day and explained that the brakes didn't seem any better at all. They then told me that they need to do the rear brake job costing another $300. They proceeded to do that job as well. I got my car back and long behold the squeaking was still there. I took my car back for the THIRD time and asked don't you guys check for the noise before you give it back to me. Their response was that it didn't do that for them. I spoke to the manager and he said they would fix it at no cost. I got my car back only to notice that the only thing they did was but this gel like lubricant on my brakes to prevent them from squeaking only temporarily. within 2 weeks the noise was back I was livid at this point. I again spoke to the manger took my car back and all the techs were looking at my car. One of them came up to me and asked where I had bought my brakes from? I asked what do you mean? He said that whoever install your brakes put the wrong kind. I said YOU GUYS DID. He didn't believe me and I told him to look up my file. Long and behold WHAM there it was on my file saying that they did a full brake job. He put his foot in his mouth and walked away. Again the manager said he would take care of it at no cost. FINALLY after $800, 2 months, and countless visits to the dealership later the problem was solved. YAY! Only to find out that the problem was the front brakes the entire time meaning that the rear brake job I got was for ABSOLUTELY NOTHING! WASTE OF MONEY!! Also later on I had asked them to replace my headlight bulbs with bulbs that I had already purchased. They then told me that the bulbs I purchased weren't for my car and I need an HID kit and connections. I then said that my car comes STOCK WITH HID COMPONENTS. They have no idea what they are talking about! More

I bought a car for my son, a 2003 Nissan Sentra SER Spec V, and we got the extended warranty and we always take it for service there because it is close to my house in Lake Mary. The car is almost paid fo V, and we got the extended warranty and we always take it for service there because it is close to my house in Lake Mary. The car is almost paid for and my son is looking to buy another car, and he believes that Nissan are good cars, but the service that he has gotten in Bill Ray Nissan has not been good. I will say that at least five time he has taken the car for service and he has had to take it back, because of something loose or damage my them. And all the time is not their fault, or so they say. The latest was the oil pan, that they say it was damage, and even though they are the only one that work with this car, they try to say that it was somebody else. You can check the records of the car, owner Harold Baerga and you will see that that is the only place we take the car. More

Took Maxima to reprogram ecm computer. Technicians apparently fried the ecm to the point they could not start engine. They were able to restore partial functionality. No A/C and car does not run well. apparently fried the ecm to the point they could not start engine. They were able to restore partial functionality. No A/C and car does not run well. I will now require new ecm and Nissan or the dealer are not willing to take responsibility. More