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1,334 Reviews of Bill Ray Nissan - Service Center
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September 01, 2024
Dealership and Jowie, Technician, are scam artists. I brought my car in and was told I needed a brake light switch which cost me $168.00. However, I had to bring my car back 2 more different times (la I brought my car in and was told I needed a brake light switch which cost me $168.00. However, I had to bring my car back 2 more different times (last time it was towed in/ but before being towed Ryan, Service Advisor, told me the dealership would pay half of the tow and I agreed to half. Ryan now denies he said that because Eli informed me that if Ryan agreed he said that, the dealership would take half of the tow out of his check) for the same repair, and my car still is not working correctly. The 2 time I returned my car Eli, Service Assistant, talked me into having a diagnostic test which cost me an additional $200.00. After being charged for the diagnostic test, Eli arrogantly then told me "the dealership has gone as far as they can and they can't/refused to do anything else to my car" and come and get my car and pay now $326.00 dollars!!! What a RIP OFF!!! More
by docnel
Verified CustomerEmployees Worked With
Ryan (LNU), Service Advisor/Writer
September 01, 2024
Facility was clean, quick turnaround, fair pricing. Effective communication throughout the entire process. Very satisfied. Effective communication throughout the entire process. Very satisfied. More
by PIERCEMARTINPAI
Employees Worked With
September 01, 2024
They are always a great company to deal with I . Highly recommend them for services as well as buying a new car. Highly recommend them for services as well as buying a new car. More
by MDEFOREST
Employees Worked With
September 01, 2024
Great communication. Was patient when I would call for updates with my questions and inquiries Was patient when I would call for updates with my questions and inquiries More
by JEANNETTE
Employees Worked With
September 01, 2024
Have taken multiple cars here for services over the years. Always an easy process. Pricing is straightforward and never feel pressured to have extra work done. years. Always an easy process. Pricing is straightforward and never feel pressured to have extra work done. More
by WAXPAPERSCISSORS
Employees Worked With
Tyler Kraemer
September 01, 2024
Was on time for my appointment but was kept waiting by the service rep. At the pay point, the service rep handed me the wrong car keys and was not apologetic about it insisting it was my key. Service f the service rep. At the pay point, the service rep handed me the wrong car keys and was not apologetic about it insisting it was my key. Service failed to go look for my car and bring to me at the completion of my car service. When I finally pick up my car, the driver’s seat was wet and the car had not been wiped down as it was still dripping water. The socket that had been taken out of the glove box of my car was not returned to its rightful place. More
by UMEZ31
Employees Worked With
August 31, 2024
This is my 3rd or 4th visit to Bill Ray Nissan service and the service department is very professional, straightforward and courteous. They get me in and out, show me the list of things that need to be d and the service department is very professional, straightforward and courteous. They get me in and out, show me the list of things that need to be done and what to watch out for to do preventative maintenance. I highly recommend this dealership. More
by NBATT24
Employees Worked With
Ryan
August 31, 2024
Service crew is super nice and communicative! Overall great experience and look forward to my next visit. Overall great experience and look forward to my next visit. More
by CHRISKPHILLIPS
Employees Worked With
August 31, 2024
I always take my car to Nissan Service Center. Tyler is my adviser. He is very helpful, friendly and knowledgeable. Never disappoints. Thank you! Tyler is my adviser. He is very helpful, friendly and knowledgeable. Never disappoints. Thank you! More
by GISELLAOR
Employees Worked With
Tyler
