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Bill Ray Nissan - Service Center

Longwood, FL

4.6
1,334 Reviews

1,334 Reviews of Bill Ray Nissan - Service Center

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December 18, 2023

See my fully documented explanation on previous survey. This was the worst experience I’ve ever had with Nissan service and I’ve had Nissan vehicles for 10 years More

by GATORJMCLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Dambaugh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Bill Ray Nissan responded

We would like to have a better understanding about your experience. Please reach out to us at (407) 831-1318 at your earliest convenience and we will do our best to resolve this with you.

December 17, 2023

Had $39. 99 coupon. Paid > $60 when done.🤔 That doesn’t add up to me. 🤨 More

by HSVP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Minnich
December 17, 2023

Good service good customer service ………. promote .good service ..this needs to short 15 words is too much More

by CHARLENECC68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD McClean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Bill Ray Nissan responded

Thank you very much, here at Bill Ray Nissan we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us at (407) 831-1318. Thank you again for your support. Sincerely, Bill Ray Nissan

December 17, 2023

Juan is always great. Service is always fast and efficient. Why do I need 15 words More

by REINEFAMILY2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD McClean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Bill Ray Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 17, 2023

I waited 3 hours for an oil change with an appointment. Ridiculous. Don’t make the appointment if you don’t have the availability. More

by PAMELA.HOBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know.
Dec 18, 2023 -

Bill Ray Nissan responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

December 17, 2023

Best guys in the business. They always treat me with exceptional respect and great service. More

by ALANHAMWI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Carcamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Bill Ray Nissan responded

Thank you for letting us know about your recent visit to Bill Ray Nissan.

December 16, 2023

Fast appointment. Nice staff. Wanted to upgrade sellers did not seem interested to help me while waiting for my car to get fixed. Service department took 2 day to fix More

by INDIRI28J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Villalobos
December 16, 2023

My experience on site was fine. Unfortunately, the very next day turns out they did not repair the issue, and my car won't start, just like before I took it in. More

by GENTRYBN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
repair team
December 16, 2023

All the employees at Bill Ray Nissan are outstanding, helpful, proactive, and pleasant. Every issue has been resolved and the cost has been reasonable. We have owned 5 Nissan vehicles, 3 Pathfinders and More

by VILLAFANE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Villalobos
Dec 18, 2023 -

Bill Ray Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 16, 2023

Kept us informed of progress of repair. Made sure service was completed in time frame as promised. More

by KLBW02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Driver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Bill Ray Nissan responded

Thank you for letting us know about your recent visit to Bill Ray Nissan.

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