Bill Talley Ford Inc.

Horrible Experience Worst customer service and experience my husband and I have ever had to deal with. We bought a used F-150 here. We had not even made the first payment Worst customer service and experience my husband and I have ever had to deal with. We bought a used F-150 here. We had not even made the first payment yet and the truck already had numerous issues. In order to get in touch with anyone you have to constantly drive there, because no one is accessible through phone and no one cares to help. They wanted to charge us over $1,000 to fix the issues that were not covered under warranty (parts were very low in price (under $100) and he bought them and replaced everything himself in under 30 minutes). We will never be back or buy from them again. They are nice when making the sale, but after that....they don't care. Definitely sticking with Honda in January when my lease ends and it's time to buy a car. Honda would have taken care of these issues without hesitation, because it's the right thing to do. The only good thing about the experience was James who sold us the truck. I could tell that he truly did care for us and wanted us to be happy with our purchase. More

"Awesome Car Buying Experience" My husband and I have purchased 3 vehicles through Bill Talley Ford and have been very pleased with every purchase. Billy Nunally has been very helpfu My husband and I have purchased 3 vehicles through Bill Talley Ford and have been very pleased with every purchase. Billy Nunally has been very helpful and is an awesome sales man. Everyone has been great and very pleasant. More

Wonderful Car Buying Experience My overall rating is great - excellent! It was great because Sean was patient and has a great personality. He was personable and sincere. I put off My overall rating is great - excellent! It was great because Sean was patient and has a great personality. He was personable and sincere. I put off buying a car 3 years ago because of how annoyed I was with salespeople when I had looked around, but when I met Sean I was sure he was honest and cared about what I was looking for in a vehicle. He went above and beyond by staying late 3 of the nights my husband and I visited - yes we took the time to make the decision to buy but Sean never pushed or made it seem that his time was more important than ours. Really appreciate that. I had already been to two other Ford dealerships before coming to Bill Talley and the dealers could never find the car I wanted - they kept trying to sell me the one they thought I would like. Sean found me the exact Fusion, in my preferred color with all of my preferred options! He did not expect me to settle for less than what I wanted. Sean was able to answer all of our questions and has been available to answer others even after I have purchased the car. I have already recommended Sean to 2 coworkers! The fact that Bill Talley Ford honors Costco pricing was a major part of our decision. The price beat all others by 700-1000 which allowed us to purchase the paint care and extended warranty. The no haggle pricing was awesome and we are thrilled to be able to make our payments! I promise that if I ever need a car again, Sean will see me at Bill Talley Ford! Thanks so much for the great service. (And the Fusion is incredible!) Michele Walton More

These guys are great. Brought car in for a state inspection. They found incomplete work from a previous garage. They fixed it for free. Awesome! inspection. They found incomplete work from a previous garage. They fixed it for free. Awesome! More

Awesome! Brad and Mike handled our transaction with care and ease and provided everything they said they would. We couldn't have asked for anything better! Thank you Brad and Mike and thank you Bill Talle and ease and provided everything they said they would. We couldn't have asked for anything better! Thank you Brad and Mike and thank you Bill Talley Ford. More

I was looking for a new F-150 for my husband and was helped by Cody Ledford. Cody was wonderful to work with. Not only is he very knowledgeable about vehicles but made the whole LONG process of buying helped by Cody Ledford. Cody was wonderful to work with. Not only is he very knowledgeable about vehicles but made the whole LONG process of buying a vehicle pleasureable. I also want to mention Josh Williams who did the financing for my husband and I. He was also the best financial person we have dealt with. I am not sure how Bill Talley Ford finds their employees but they are doing a great job. These two gentlemen have a way of getting the job done and making you feel like they actually care about what they are doing instead of most individuals who work in the car selling industry who just want to make a sell. I will definetly tell my family and friends to go to Bill Talley Ford. Sincerely, Steve and Ruth Farriss More

This is the third car that my family has purchased from this dealership in four years. They have always been on top of their game when meeting the customer needs, no questions asked. this dealership in four years. They have always been on top of their game when meeting the customer needs, no questions asked. More

Excellent deal and they got us out quickly. Cody was very descriptive of everything the truck had. Even went so far as to help us set up the Sync service. He was awesome! descriptive of everything the truck had. Even went so far as to help us set up the Sync service. He was awesome! More

I cannot say enough wonderful things about Bill Talley Ford and its great staff - particularly Moe Callahan, our amazing salesman, and Josh Williams, our fantastic finance and insurance guy! We came to B Ford and its great staff - particularly Moe Callahan, our amazing salesman, and Josh Williams, our fantastic finance and insurance guy! We came to Bill Talley from Washington DC to see a Ford Explorer and drove home in the nicest car we've ever owned. Moe is extremely knowledgeable and walked us through all the cool features Ford Sync and all the new Explorer has to offer. Josh got a great rate on our loan, handled all the DMV transactions and even set us up with insurance for the new car. We couldn't be happier. I would recommend Bill Talley Ford to anyone in the market for a great car-buying experience. More