Bill Walsh Toyota - Service Center

Professional Service I have a Camery and a Corolla and I will only service them at Bill Walsh Toyota. Everyone from the front desk to service are all professional they tre I have a Camery and a Corolla and I will only service them at Bill Walsh Toyota. Everyone from the front desk to service are all professional they treat you right answer all your questions and ensure a pleasant experience. More

Very disappointed We bought our 4Runner from this place and have been happy with it. It’s an older vehicle, but it’s a work vehicle. We brought it in to have 2 back sho We bought our 4Runner from this place and have been happy with it. It’s an older vehicle, but it’s a work vehicle. We brought it in to have 2 back shocks put on it. They gave us an estimate of $711! They told us it would take 3 hours to complete the job. My husband thought this sounded high. He looked it up online and found out they are $50 each and only about a 30 minute job at the most. My husband is not a mechanic, he’s a pharmacist! He watched a utube video on how to change them out. We decided to pick up our 4Runner and he would do it himself. They charged us $45 for the estimate!! And we bought the 4Runner from them!! I recently sent my nephew there and he bought a car from them! Anyway my pharmacist husband did this job himself for $100! They lied to us and charged us for the estimate. They have lost our business and I will never recommend them again. This is why people don’t trust service departments. We used to trust them. Not anymore. Be leery of this place. Used to think they were reputable. More

Great, competent service personnel My service experience for my Toyota Camry is always very positive. The Bill Walsh Toyota facilities are always top notch, but it's the people who wor My service experience for my Toyota Camry is always very positive. The Bill Walsh Toyota facilities are always top notch, but it's the people who work there to attend to the customer's needs who keep me coming back. I have worked with service advisors, Dan and Kate, for over 2 years now since I got my Camry. It's great to see the same person with whom I have established a relationship there (no on-going staff turn-over is nice), and Dan and Kate are truly great at what they do to help the customer get the best service that's needed - trusted for its high quality and at the right price. More

I hate hate hate this place. I would not recommend anyone to this place. In fact I tell people all the reasons why you should never ever ever buy from Bill Walsh, especially the Toyota dealer. I bought a use to this place. In fact I tell people all the reasons why you should never ever ever buy from Bill Walsh, especially the Toyota dealer. I bought a used Camry. First, when I bought it, they backed it up into another car. Okay accidents happen and they offered to fix it. I bring it back and they kept it for 3 days. I come back to all my finish off the back end and they tried to tell me that it looked good. My dad had to come in and argue it. So finally they finished it after another week. Second, all my paint literally fell off my front end. When I took it back to them, again Dan argued with me about fixing it. I asked for the car fax and it said they repainted the front end when they got the car in. There goes another 3 days of them fixing my car. The last issue I had was it. My check engine light came on so I took it back because I have a 100,000 mile warranty and a disappearing deductible. They were going to charge me 100 dollars just to hook it up to the computer. I can do that myself as well as Auto Zone or O'Reily's or pretty much any man. I was going to be charged 100 dollars for that plus labor. I have a warranty and deductible. My car had 46000 miles on it. I was so furious I took it a local shop in my town and told him Id pay for the part and labor just because I dont want anything to do with Bill Walsh Toyota. Since the mechanic is my friend, he wouldnt work on my car because he knows I should get it fixed for free. He then called my warranty card and Bill Walsh to explain everything. I did get my car fixed for free but Dan didnt do it. Katie did. I have no problem with Katie and will only be consulting her with my car problems from now until my warranty is done. After Im over 100,000 miles, I will not be returning to Bill Walsh. I even called Bill Walsh himself to tell him about my problems and he is no better than his employees. I am a 19 year old girl. I dont understand everything about cars but I do know some things coming from a family of mechanics. They talk down to me and think that I am an idiot. Oh I almost forget. Dan told his employees about how "rude and b****y" I was and then a mechanics wife messaged me on Facebook telling me to knock it off. That woman, mechanic, and service representative had NO right to say what they said. I will never enjoy going to Bill Walsh Toyota and I make sure to warn everyone about that awful place. More

Very helpful and knowledgeable woman picked me up at home to finalize the purchase. All of the highlanders options were explained and she also programmed in my phone & followed up on my satisfaction thus fa to finalize the purchase. All of the highlanders options were explained and she also programmed in my phone & followed up on my satisfaction thus far.Overall quality experience. More