Bill Wright Toyota

Overall a good experience, but takes too long to check in my vehicle for scheduled service. Not a quick drop off. Plan on at least 30 minutes. my vehicle for scheduled service. Not a quick drop off. Plan on at least 30 minutes. More

The dealer was helpful and explained everything. He did his best to make sure we were comfortable. You have a good employee. He did his best to make sure we were comfortable. You have a good employee. More

The service was exemplary, i couldn't have asked for a more welcoming experience. I greatly appreciate Craig Thomas, Eddie Gomez, and Paul Torres for their help. more welcoming experience. I greatly appreciate Craig Thomas, Eddie Gomez, and Paul Torres for their help. More

Made an appointment on line with a confirmation text and email. Showed up for my appointment and was told that I didn’t have one. I left my phone at the house and couldn’t prove it. I was already there with email. Showed up for my appointment and was told that I didn’t have one. I left my phone at the house and couldn’t prove it. I was already there with one car in line I got in the non appointment line. Waited 15 min for someone come out and start the process. Meanwhile watching cars roll into the appointment line and getting checked in. When the service writer did come out I asked about the online process and he told me it was fairly unreliable. He also wasn’t very friendly and kind of a jerk. Overall it was an experience that was irritating. More

Advisor Nicole was great and helpful. She also was able to help my wife and I with our 2 vehicles. Nicole and Foreman Edgardo helped me with my remote connect issues. Great and knowledgea She also was able to help my wife and I with our 2 vehicles. Nicole and Foreman Edgardo helped me with my remote connect issues. Great and knowledgeable people at Bill Wright. All these great experiences after being stuck for more than 8 hours in grapevine. Thank you Nicole and Edgardo More

This was my first visit after purchasing my Highlander. The service department made check in very efficient and fast. I met my service advisor, Medka, and he couldn’t have been nicer or more courteous. He The service department made check in very efficient and fast. I met my service advisor, Medka, and he couldn’t have been nicer or more courteous. He got me checked in and on my way quickly. Easy experience picking up my vehicle too. Very nice service facility. Clean and very spacious. More

They need put more attention with the mechanics work because is 3rd time and they don't make my tire rotation because is 3rd time and they don't make my tire rotation More

Usual bill for service is from $30-$200. This bill was over $1,000.00. I understand standardization of billing. Charged for 3.5 labor for a 2 hour service. Will never be back. This bill was over $1,000.00. I understand standardization of billing. Charged for 3.5 labor for a 2 hour service. Will never be back. More

Outstanding service provided by Medka from Service Department. Always happy and making sure we are aware of what is being done to our vehicle. Also, schedules maintenance appointments in timely manner Department. Always happy and making sure we are aware of what is being done to our vehicle. Also, schedules maintenance appointments in timely manner. More