Inquired about a used vehicle on the Billion Website, and had a response very quickly from Kaitlyn. We drove from Des Moines to test drive the vehicle, did not feel this was the vehicle for us. Kaitlyn, suggested another one, but that did not work out either. We saw another vehicle and ended up purchasing that one. Kaitlyn went above and beyond to get us in the right vehicle. She also returned the rental car for us on Monday morning.