The place was very nice and the staff was very helpful while I was there. Then I left...
Traded in a vehicle and purchased another used vehicle. Checked with the salesman after 3 weeks as I had not received payoff for my trade-in or paperwork for my new vehicle. I was assured that everything was in order. Two weeks later I try again, get sent to voicemails or told so-and-so will call me back. Three days later I finally get a call and am told they sent my paperwork to their corporate location (instead of the bank and me) and it sat there the entire time. Several days of this before they say they have sent new paperwork and begin IMMEDIATELY telling me I need to send a check back ASAP (as I still owed a small amount on my new vehicle). I'm told that they would cover any fees/fines from the lapsing paperwork. I was hesitant as I left them my trade-in 6 weeks earlier and had not seen a dime of it yet.
Finally, everything comes through and I can register my new vehicle. But wait, due to their delays, I owe an extra $400 because I cannot get a refund for my old registration. So I send them the papers from the DMV explaining this, but get ignored several times.
TLDR: Dealership lost paperwork, cost me an extra $400 and 10 hours of my time trying to straighten it out. Poor communication throughout and refusal to reimburse my extra costs incurred because of their negligence.